Can Hyatt promo codes override seasonal cancellation policies?

Over the New Year holiday I braved the madness that is flying Southwest Airlines and took a weeklong trip down to Playa Del Carmen, Mexico. While putting the trip together, I noticed something curious as I sifted through the hundreds of hotels lining Quintana Roo’s coast: using a Hyatt promo code seemed to remove the restrictive cancellation policy at the hotel I ultimately chose. Since I didn’t need to cancel the stay, I’m not certain this is replicable or even useful, but I wanted to put the possibility on readers’ radars.

Planning my stay

Sparing the details of how I narrowed down the options, I finally settled on the Thompson Playa Del Carmen Main House, which had a nice combination of being both “in town” as opposed to the isolated beachfront resort hotels and a Hyatt property which at 15,000 points per night was an order of magnitude cheaper than any other hotel I was seriously considering.

The plan was complicated, in a good way, by the fact that I had two stackable American Express Offers, one for $60 off $300 spent at any Thompson in the world, and the second for $100 off $400 spent at any Hyatt property in Latin America. I also had over $1,000 in Hotels.com gift cards I got from Cardcash in an earlier gift card exchange.

This meant I wanted to break my weeklong stay into three pieces: paying for the most expensive nights with Hyatt points and a free night award certificate, paying for the cheapest night with my American Express card in order to trigger $160 off $400 (I used room charges to “top up” my bill to $400, since the cheapest of the 7 nights was only $379.90 after tax), and paying for the remaining nights using my Hotels.com gift card.

Cancellation policies, promo codes, and “Pay Your Way”

Since I was looking for the cheapest night to pay with my American Express card, I started on my irregularly-updated Hotel Promotions page and saw that the promo code “GOJALIN15” was offering up to 15% off paid stays. When I plugged that code into Hyatt’s “Special Offer Code” field, the rate popped right up.

This Thompson property, at least between Christmas and Epiphany (apparently a big deal in Quintana Roo), had a 30-day cancellation policy on award reservations and on all the normal paid rates I found. Inside of that 30-day window, no changes or cancellations were permitted without forfeiting the entire price of the stay.

The GOJALIN15 rate did not have that restriction. Instead, it had the standard 3-day cancellation policy you’ll find on stays if you go searching right now. This wasn’t particularly interesting on its own: I only wanted to book one night with cash, and the 30-day cancellation rate was much cheaper than the GOJALIN15 rate.

What got my attention was that when I clicked through the GOJALIN15 rate, I was offered the ability to “PAY MY WAY,” Hyatt’s booking feature that allows you to combine paid nights and award nights on a single stay. And using that option, the favorable cancellation policy passed through to the PAY MY WAY booking page.

Two observations follow from this, one actionable, the other merely interesting. The interesting point is that some (or all!) coupon codes generate PAY MY WAY-eligible rates; typically only "standard” and “member” rates are eligible for PAY MY WAY, so it’s nice to be able to identify potential future exceptions.

The more practical consideration is that if you plan to redeem points for a stay with unfavorable cancellation conditions, but can use a coupon code that applies more generous terms to the whole stay, then you might be able to “buy” a more flexible cancellation policy by paying for one night of the stay with cash.

Additional considerations

That’s the potential play, as far as it goes, but there are two more wrinkles.

First, it seems that even if you use PAY MY WAY on a coupon code with favorable cancellation terms, if you pay entirely with points or award certificates, then the stay is treated entirely as an award stay and the cancellation terms revert to the standard ones after making the reservation. In other words, you can’t change the cancellation policy on an award reservation merely by clicking the PAY MY WAY button.

I say “after” making the reservation because all through the booking process the more generous coupon code terms were shown. It was only after making my reservation and receiving the confirmation e-mail that I saw the 30-day cancellation policy on my reservation. I think this gives you a pretty airtight case for having the more favorable terms manually applied, as long as you are sure to take plenty of screenshots during the booking process.

Second, because I didn’t ultimately make a “mixed” PAY MY WAY reservation, I don’t know if the same thing would have happened in that case. If so, I still think the case for invoking the “original” more generous terms would be ironclad, but it’s never ideal to get into a position where the score is up to the ref.

Conclusion

I’m aware that what I’m describing is a fairly advanced corner case. You need to have a working coupon code that is set up with favorable cancellation terms (GOJALIN15 expires February 28, 2024), a property with unfavorable cancellation terms during your stay, and a stay with at least one paid night cheap enough to justify paying in cash to swap the cancellation policies — plus the willingness to fight for your points back if you do need to cancel the reservation in the window between the favorable and unfavorable policies.

And if you don’t ultimately cancel the reservation, then you’ll never know whether it “worked” or not!

Comparing IHG's 4th-night-free with Marriott and Hilton's 5th-night-free

I was reading Danny the Deal Guru’s write-up of the latest Chase IHG Rewards signup offers and something jumped out at me: the 4th-night-free benefit offered to cardholders, including those who hold the no-annual-fee IHG Rewards Traveler card. To be clear, this isn’t a new benefit, it’s just one I haven’t had a chance to think about in depth.

Generally speaking, I don’t rate IHG or their rewards program very highly, because while they have an enormous global footprint, they’re rarely competitive compared with the main hotel programs I rely on, Hilton and Hyatt. For example, I regularly visit Portland, OR, which on a sample search turned up two downtown Hyatt properties priced at 12,000 World of Hyatt points, a Hilton priced at 37,000 Hilton Honors points, a Marriott priced at 30,000 Bonvoy points, and a Kimpton priced at 25,000 IHG Rewards Club points (plus a nightly “amenity fee”). For a one-night stay, it would be ridiculous to choose the IHG property unless you’d built up a large orphaned balance through various shenanigans.

Since my framework is manufactured spend, not signup bonuses, it’s easy to make a direct comparison between the options:

• 12,000 World of Hyatt points transferred from Chase Ultimate Rewards is worth $120 in cash.

• 37,000 Hilton Honors points earned at 6 points per dollar with the American Express Surpass co-branded card is between $123 (if the same $6,200 in spend had been put on a 2% cashback card) and $185 if the points were purchased for 0.5 cents each, an offer which is regularly available, including now through March 7, 2023.

• 30,000 Marriott Bonvoy points are worth between $240 (if you bought the points during one of their periodic promotions) and $300 (if you transferred the points from Chase Ultimate Rewards.

• 25,000 IHG Rewards points are worth between $150 and $175 if you buy them using the “points and cash” trick (purchasing points while making an award reservation, then cancelling the reservation and having the points refunded to your account).

This makes comparing the four sample reservation options, and indeed comparing all reservation options at the four chains, easy, if on average:

• World of Hyatt points cost 1 cent each;

• Hilton Honors points cost 0.42 cents each;

• Marriott Bonvoy points cost 0.9 cents each;

• and IHG Rewards points cost 0.65 cents each;

then on a one-night stay you can convert the points cost of any property into the cash cost of manufacturing, transferring, or purchasing the required points. In the concrete example above, we saw that Hyatt and Hilton were quite competitive, while Marriott and IHG Rewards were significantly more expensive options.

On four-night stays, the equation changes, but only for IHG Rewards points. On four-night stays at the other three chains, the cost per point remains the same, while the 4th-night-free benefit offered by the IHG Rewards credit cards increases their value by 33% or decreases their cost by 25% to 0.49 cents each — same difference. The four-night IHG Rewards stay now costs just $122 per night, putting it squarely in the middle of the “competitive” pack of Hyatt and Hilton, or even on the cheaper end (ignoring that pesky Kimpton amenity fee, which you obviously shouldn’t in practice).

Moving to a five-night stay, the equation shifts again, but this time against IHG Rewards, since Hilton and Marriott both offer the fifth night free on award stays. The cost per night on the sample five-night stays with Hilton is $123 per night, with Marriott is $216, and with IHG $130. Hyatt doesn’t offer free nights on longer stays so their cost per night remains flat at $120.

Reference Card

I wanted to use a specific example to explain why I personally don’t care for IHG Rewards, but in case you want to bookmark this post or paste the values into your notes app, here are the shortcuts when calculating the cost of stays of various lengths.

Stays of 1-3 nights:

• World of Hyatt: 1 cent per point

• Hilton Honors: 0.42 cents per point

• Marriott Bonvoy: 0.9 cents per point

• IHG Rewards: 0.65 cents per point

Stays of exactly 4 nights:

• IHG Rewards: 0.49 cents per point

Stays of exactly 5 nights:

• World of Haytt: 1 cent per point

• IHG Rewards: 0.52 cents per point

• Hilton Honors: 0.34 cents per point

• Marriott Rewards: 0.72 cents per point

Now you can easily calculate the cost of reward stays of up to 5 nights in length in every city in the world — not just in Portland, Oregon!

Combining Ultimate Rewards points, transferring Hyatt points, and Hyatt booking follies

Today’s post is a bit of an information dump, but it combines a number of issues I’ve been working through to get my trips booked for this spring and summer and that I haven’t seen covered clearly anywhere else online.

Combining Chase Ultimate Rewards points

For those of us with multiple Ultimate Rewards-earning credit cards, combining points between our own accounts is routine: earn 5 points per dollar in a quarterly bonus category, like this quarter’s grocery store bonus category on the Chase Freedom, then transfer those points to a card that allows for transfer to Chase’s travel partners or higher-value Ultimate Rewards travel portal redemptions.

But what about combining points between new household members or employees? It’s possible, but there are a few important things you need to know.

First, combining points is always done from the “sender’s” side. There’s no way to “request” points, or “pool” points held in multiple card accounts. Each sender Ultimate Rewards account has to initiate a non-reversible transfer to a “receiver” account.

Second, adding a new receiver account can no longer be done online; you’ll need to call the number on the back of your Ultimate Rewards-earning credit card and provide the recipient’s credit card number. Since my flexible Ultimate Rewards card is a business card, in my case I chose to have my sender add one of my non-flexible Freedom cards as the receiver card. I was then able to instantly convert those non-flexible points into flexible Ultimate Rewards in my legacy Ink Plus account.

Finally, senders are only allowed to add “one member of your household or owner of the company, as applicable” as recipients.

There’s a lot to unpack here. Most importantly, it means that you should not set up you and your partner as mutual recipients, since this would use up the recipient slots of each household member. Instead, it would be ideal to keep the receiver’s recipient slot open to add an additional recipient. In this way, points could be moved and consolidated in larger and larger numbers across multiple Ultimate Rewards accounts before being transferred to a single travel partner account.

Additionally, it suggests the possible value of keeping your flexible Ultimate Rewards accounts attached to separate Chase online accounts. The logic here is that while you want to preserve the flexibility of your own Ultimate Rewards points, you also may want to have more than one household transfer target, so if you have, for example, a Chase Sapphire Preferred or Reserve and a flexible Chase Ink product, you could attach separate recipient targets to each online account.

I have not experimented with this extensively, but wanted to alert readers to some interesting possibilities they can explore further for themselves.

Chase World of Hyatt point transfers are no longer instant

Transfers from Ultimate Rewards to World of Hyatt used to be immediate: log out and log back in and your balance was already updated. Regrettably, no more. I submitted a transfer on the evening of Thursday, February 17, and my points didn’t land in my World of Hyatt account until the morning of Saturday, February 19. It wasn’t the end of the world, but since I wasn’t aware of the new delay, it certainly kept me awake for a couple nights frantically refreshing my Hyatt account.

On the one hand, if you’re planning a trip weeks or months in advance, you have nothing to worry about; your points will probably arrive in plenty of time. On the other hand, if you’re frantically booking a last minute stay, don’t count on immediate Chase transfers for your Hyatt redemptions.

Member-to-member Hyatt points transfer timing

World of Hyatt, like Hilton Honors, allows members to transfer points between each other for free using the Point combining request form. For an upcoming stay, I submitted the form on Saturday, February 19. I received an immediate automated response, and the transfer was finally completed on the following Friday, February 25.

So if you’re planning to combine points in order to book an award, give yourself plenty of time to allow the transfer to go through.

Hyatt award booking chaos

Of course, combining Ultimate Rewards points, transferring them to World of Hyatt, then combining them in another member’s account aren’t done for fun. They’re done to book Hyatt awards, and this is where I ran into the truly stupefying and genuinely serious consequences of Hyatt’s new award charts and booking system.

It’s worth reminding readers of two facts:

1. World of Hyatt properties are still defined by category;

2. Within each category, award nights are charged at either an “off-peak,” “standard,” or “peak” rate.

This has the key corollary that a Category 1-4 free night certificate is worth 50% more on a Category 4 “peak” day than on a Category 4 “off-peak” day, saving 18,000 points instead of 12,000 points.

Now let’s get to the chaos. When booking a multi-night stay, World of Hyatt will only show you the rate available on the first night of the stay, even if the property moves from “standard” to “peak” during the stay.

To find out the nightly award rate, you have to view the property’s “Points Calendar.” Here’s the calendar for the Hyatt Place New York City / Times Square:

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In this case, trying to search for a 2-night award stay will show that standard nights are available “from” 17,000 points per night.

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But unless you have enough points in your World of Hyatt account to book the reservation, it will not show you the final price of 37,000 World of Hyatt points, which might lead you to transfer 34,000 Ultimate Rewards points instead, and then find out to your horror you’d run out of time to book the award.

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Finally, and most egregiously, in order for award availability to appear online, the exact same room type has to be available for every night of your stay.

Putting it all together

You’ve made it this far so I don’t want to make you do any more homework and I’ll put the pieces together for you. When planning a Hyatt award and transferring Ultimate Rewards points, take the following steps in this order:

1. Find the property you want to stay at and click the “Points Calendar” button

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This will allow you to see the award rate for every night of your planned stay. Add those rates together and you will get the total cost of your stay.

2. Check standard award availability for your entire stay. Plug your hotel and dates into Hyatt and it will show you whether there is standard award availability in a single room type for your entire stay (although it will miscalculate the total cost of your stay if award rates vary by night). If so: congratulations! Transfer the required number of Ultimate Rewards points you calculated in Step 1 to Hyatt and hope the space is still available when the transfer is completed.

3. If standard award availability isn’t available for your entire stay, don’t despair. It may be the available room types simply shift during your stay. Now comes the boring part: check each day of your stay individually for standard award availability, and book “clusters” of nights in each room type. For example, standard award availability might be available in a two queen room for 2 nights, a one king room for 2 nights, and an accessible king room for 1 night. Book them each separately.

4. If necessary, call the hotel and ask to stay in the same room for your entire stay across all your reservations. They might not accommodate you, depending on the circumstances, but moving your crap around a single hotel is a lot easier than moving between hotels, which I’m not too proud to confess I’ve done more than once over the years.

How I think about hotel free night certificates

I gather from my RSS feed reader that American Express has launched an aggressive campaign to move more Hilton co-branded credit cards in the new year, with the highest bounties naturally being paid to those who sell the most of their ultra-premium Aspire cards. And if you’re selling Aspire cards, you naturally need to play up the value of the annual free weekend night certificate. I like free nights, I like free flights, I like free car rentals, I like free groceries: I like everything free. But that doesn’t mean everything free is created equal, and free night certificates are one of the easiest, and most expensive, traps to fall into.

A free night certificate is worth its opportunity cost…

This is the commonsense idea that you should not value any award based on the retail price of its paid equivalent, but rather the amount you yourself would actually pay under the same circumstances. This is best illustrated in cities where multiple “reasonable” booking options exist.

Take, at the high end, New York City, where the Conrad New York Midtown, a Hilton property, is located about a third of a mile from the Park Hyatt New York. On a random day in mid-June, the Conrad is charging 95,000 Honors points per night, while the Park Hyatt charges 30,000 World of Hyatt points. The equivalent flexible paid rates are $945.30 and $1,202.63, respectively.

First, let’s state the obvious: these are great redemptions! If you became a travel hacker to get a taste of luxury you could never otherwise afford, then manufacturing about $15,000 in grocery store spend on a Hilton Surpass card, or $6,000 in office supply store spend on a Chase Ink Business Cash card, for a night in the lap of luxury in the heart of the metropole is just what you’re after.

…properly understood

But that’s not a strategy, because a strategy needs to take into account your overall travel preferences and needs. Even though it’s precisely what I was looking for, I admit I was still a bit surprised when I realized that 5 nights at the “DoubleTree by Hilton New York Times Square South,” about a mile from the Conrad, is going for just 40,000 Honors points per night, or 160,000 points for 5 nights after the 5th-night-free is applied for Hilton Honors elites. A flexible paid reservation in the same period runs about $1,658 (another great Honors redemption!).

Adding a 6th night to your stay at the DoubleTree using a free weekend night certificate will only save you $332, or 40,000 additional points, a much worse value than redeeming it at the Conrad. However, the redemption allows you to avoid changing properties 1 or 5 nights into a 6-night stay. In other words, maximizing the value of your free night certificate may cost you more in wasted vacation time and family disharmony than any cash savings your mental accounting conjures up.

Free night certificates have different value as different parts of a strategy

The key to integrating free night certificates into your travel hacking strategy is to ask yourself, “where do I stay, for how long, and why?”

Over the New Year holiday, my partner and I flew to Hawaii and stayed at the Grand Naniloa Hotel Hilo, where award nights cost 50,000 Honors points. Our initial plan was to spend 7 nights there: 6 nights for the price of 5 thanks to the 5th-night-free benefit, and the seventh night using my Hilton Honors Surpass free night certificate from spending $15,000 on the card in 2021. I don’t have the cash cost in front of me, but I remember it worked out to “roughly” a 1 cent-per-point redemption.

About halfway through our stay, we decided to spend the last night closer to our departure airport, Ellison Onizuka Kona International Airport at Keahole, so I cancelled our 7th night in Hilo and made a reservation with the same certificate at the 65,000-point Hilton Waikoloa Village.

The essential thing I want to highlight is that this did not save me any money! Moving our last night from a 50,000-point property to a 65,000-point property was an absolute wash, and did not increase the value of the certificate in any way. I even got an identical $30 daily food and beverage credit at both properties.

And this is the case more often than you would imagine. Since most experienced travel hackers have lots of booking options all the time, you should not expect any one booking instrument to consistently provide outsized value. Rather, having multiple instruments available allows you to select the one that serves your needs the best in any given situation.

Are Hyatt free nights more valuable than Hilton free nights?

I’m an unapologetic defender of the Hilton Honors program and especially the American Express Surpass card. Earning 6 Honors points per dollar on grocery store manufactured spend, combined with the 5th night free on award redemptions, makes it an outstanding play for my particular travel hacking strategy.

But I’m also not an idiot: transferring Ultimate Rewards points to Hyatt is a fantastic way to get 3 or more cents per point in value from the Ultimate Rewards points I manufacture at office supply stores, and on Freedom cards during this quarter’s 5-point-per-dollar grocery store bonus category.

While World of Hyatt free night certificates can only be redeemed at category 1-4 properties, World of Hyatt also doesn’t offer the 5th-night-free benefit Hilton Honors (and Marriott Bonvoy) does, meaning I’m never “wasting” points by redeeming a Hyatt free night certificate: each free night corresponds to the exact number of points I would have had to spend on that exact night.

A Category 1-4 Hyatt free night certificate can be swapped in at any place in a trip at its exact points value, without jeopardizing the value of the overall redemption. On the other hand, a 4-night Hilton points redemption can always be extended for a fifth night, either at the beginning or end of the reservation, without incurring any additional cost.

Hilton free night certificates are therefore most valuable if you find yourself consistently making short term, expensive stays, or extending award reservations beyond 5 nights. Under those conditions, the sweetest spots will always be one-night stays and adding 6th nights to stays you’ve already redeemed points for at the most valuable properties in the system.

Conclusion: Surpass earning versus Aspire certificates

For folks with multiple players in their household, this circle is easily squared, by combining one partner’s earning ability with the Surpass and the other partner’s annual statement credits and free night certificates with the Aspire. That’s a great way to play the game. But if you’re playing solo or with a reluctant (or bored) partner, the flexibility of the Surpass’s earning ability and the value of the World of Hyatt credit card’s free night certificates far outstrip the one-off gimmicks of the ludicrously expensive Aspire.

Matching Hyatt Explorist or Globalist status to MLife Gold status in 9 words

1. Click here

2. Log in

3. Click “OPT IN”

4. Log in

Your MLife status will be matched in 10-15 minutes, in my experience, although you do need to log out and log back into MLife to see your updated status.

I’m offering these 9 words as a public service, because I don’t do any “search engine optimization” or care about the amount of traffic my site gets, and every other blog I’ve seen write about this status match takes up to 560, 713, or in one particularly extreme case, 1,088 words without describing the actual actions required to match status.

Two increased (and one crashed) signup bonuses that caught even my attention

Long-time readers know that I don’t have much interest in signup bonuses. Obviously if there’s a card you want, it’s better to apply when the bonus is high rather than low, but that’s not something in your control. I vastly prefer to focus on what I can control: where to allocate spend, which points to earn, and when and where to redeem them.

But a few signup bonuses passed across my desk recently that got even my jaded attention.

Hilton Honors no-annual-fee and Surpass 180,000/200,000 bonus points

Hilton Honors points are not each particularly valuable. Unlike World of Hyatt points which can be redeemed at relatively low numbers for even the most luxurious properties, you need a lot of Hilton Honors points to do anything interesting.

This is one of the general reasons many people consider Chase Ultimate Rewards Points more valuable than American Express Membership Rewards: despite the occasional transfer bonus, the ability to both earn bonused Ultimate Rewards points and transfer them one-to-one to a program like World of Hyatt makes the program attractive to folks who aren’t interested in chasing signup bonuses.

However, while Hilton Honors points are worth less, they aren’t worthless, and there are still fun things you can do with them, especially if you have a lot of them.

While some of our finest scholars have attempted to determine the correct value of Hilton Honors points, I think it’s worth turning the question around: how little would Hilton Honors points need to be worth to make these offers worth applying for? At just 0.3 cents per point, 200,000 Hilton Honors points are worth $600.

You may ask, “why would anyone redeem Hilton Honors points for 0.3 cents each?” but that exactly proves my point: an absurdly low per-point valuation still gives you a pretty high total valuation for these offers.

You can see the current personal referral offers I have on my Support the Site! page, although as far as I can tell the referral offers simply reduce the referee’s points by the amount received by the referrer, so if you don’t want to support this site, just apply through one or more incognito windows, as Frequent Miler describes here.

A final consideration is that Hilton points are relatively easy to consolidate, so it’s possible for partners to refer these offers to each other and then consolidate the points in a single account in order to take advantage of benefits like free breakfast, lounge access, and 5th-night-free award redemptions.

Chase Ink signup bonuses

A second signup bonus arrived by e-mail, with Chase suggesting I invite my fellow business owners to apply for the Ink family of cards. I’ve carried a Chase Ink Plus card more or less forever, but don’t recall the last time I saw a 100,000 Ultimate Rewards point signup bonus.

If the Hilton Honors Surpass card has a $600 minimum value, 100,000 Ultimate Rewards point have a $1,250 minimum value just by booking airfare or hotels through the portal.

Obviously transfers to Hyatt, Southwest, or Chase’s other airline partners can double or triple that value.

Chase World of Hyatt cratered bonus

Unfortunately, Chase flipped the script when it came to the World of Hyatt credit card and has radically reduced the value to new applicants. Instead of offering 60,000 points after spending $6,000, they’re now offering just 30,000 World of Hyatt points after $3,000 in spend, and then 2 points per dollar after that up to $15,000 in spend during the first 6 months.

This is supposed to look to civilians like a 60,000-point offer, but we know better than that.

Quick hits: rollovers (hitting); awards (waiting); Chase targeted offers (missed me so far)

There are quite a few current and expired offers floating around right now that I want to put in one place to make it easy for readers (and me) to keep track of.

Hyatt elite night and Delta Medallion Qualifying Mile rollovers

Your 2020 Hyatt elite nights are not technically being rolled over into 2021. Rather, as long as you register by January 15, 2021, all the elite nights you earn between October 1, 2020 and February 28, 2021 “count twice:” once in the year they’re earned, and once in 2021. I don’t have any travel planned before the end of February, but since the only three Hyatt nights I earned in 2020 were at the end of December, the promotion effectively allowed me to roll those nights into 2021. Those 2021 nights have already posted to my Hyatt account.

For the past few years, Delta has allowed their Medallion members to roll over any MQM in excess of their elite status requirements into the following year. This year, they’re rolling all MQM over from 2020 to 2021. I earned a few thousand MQM by putting spend on my American Express Delta Platinum Business card last year, and they’ve already posted as 2021 MQM.

I am probably not going to pursue status in either program in 2021, but if you are, your elite qualifying nights and miles should be appearing shortly.

Hyatt $4,000-spend free night award

As I wrote in November, Hyatt credit cardholders were able to stack two promotions to great effect at the end of 2020:

• Earn 3 World of Hyatt points per dollar spent at grocery stores, up to $1,500 per month, during each of November and December, 2020.

• Receive a Category 1-4 free night award when you spend $4,000 on your card between October 27 and December 31, 2020.

That made it a no-brainer to manufacture $4,000 on the card in negative-cost grocery store spend during the spate of great Giant and Safeway promotions. My bonus points posted as expected with my December Hyatt credit card statement, but I just squeaked under the wire meeting the $4,000 spend threshold on December 30, 2020, and my free night award has not yet posted. I’m not terribly worried about it yet, but I’ll be keeping a close eye on my account until the award night posts.

Chase co-branded card offers

If you have any Chase co-branded credit cards, check them to see if you’ve been targeted for bonus earnings at grocery stores, gas stations, drugstores, or when meeting spend thresholds in the first quarter of 2021.

My only co-branded Chase credit card is the legacy Hyatt card, and I’ve been unable to register using the dedicated Hyatt link or the generic link. Since I’m going to be forced into an upgrade on January 11 my hope is registration will open for me then and I’ll still have plenty of time to meet the bonus spending threshold by March 31, 2021.

Conclusion

Finally, I try to keep my Hotel Promotions page relatively up to date both for my own reference and for the use of readers, so pop over there to make sure you’re registered for the several Hilton and Hyatt promotions that have been extended into 2021, and to check if your hotel loyalty accounts were targeted for any current promotions.

A tale of two Hyatts Place

Last week I took a road trip to neighboring Delaware to check out some of the beach communities we missed on our trip to Exmore in August. It was a fun time, and since neither of us had ever been to Delaware before we built the trip around completing the Discover Delaware Trail. We saw a lot of Delaware, and got some great ideas for stuff we’d like to do next summer assuming the vaccination campaign is up to speed by then.

But I don’t want to talk about Delaware today, I want to talk about “brand standards.” Except when American Express is running offers that are only valid at specific property types, I’m basically indifferent to the sub-brands each hotel chain licenses, not because I don’t acknowledge there are differences, but because there are just too many for me to keep straight. At the low end who cares if it’s a Hyatt House or a Hyatt Place, in the middle can anyone keep straight the difference between a Hyatt, Grand Hyatt, or Hyatt Regency, and even at the most luxurious properties, how do you decide between a Waldorf Astoria and a Conrad (the Maldives is host to both)?

Like any sane person, I decide between hotels based on location and cost, taking into account any points balances, free award nights, and credit card promotions. Which is why I was so surprised by the totally different practices at the two Hyatts Place we stayed in the same state during the same week.

Hyatt Place Dewey Beach versus Hyatt Place Wilmington Riverfront

To get it out of the way: these are two different properties in different parts of the state, they opened 6 years apart, and they have different ownership groups. Obviously the properties are going to be different. Dewey Beach is a party town just south of Rehoboth Beach, and relies on summer vacationers and hard-partying future Supreme Court Justices. Wilmington is a financial center that brings in conventions and business travelers year-round (until this year).

The Hyatt Place Dewey Beach was happy to sell us some beers to take out back and watch the sunset over the bay, but they didn’t have a kitchen, instead offering a few packaged snacks next to the reception counter. The Wilmington Riverfront had a “grab and go” pantry, but also a bar and restaurant, which served both lunch and dinner until March (they now open at 4 pm and close at 9:30 pm for an extremely limited dinner menu only).

But that’s not what I’m talking about. I’m talking about the stuff that goes to the core of so-called “brand standards,” and three things stuck out to me:

• Coffee. In Dewey Beach, the Hyatt Place had removed coffee makers from the rooms. This seemed perfectly reasonable: coffee makers are high-contact surfaces and relatively difficult to thoroughly clean (we occasionally run vinegar through our home coffee maker and it doesn’t work particularly well). Instead, they offered coffee all-day in the lobby, which worked fine for us. Imagine our surprise when we arrived in Wilmington and the coffee makers, difficult to clean and all, were still in the rooms.

• Breakfast. Stays at Hyatts Place include breakfast, and when we checked in at Dewey Beach the receptionist informed us that they were offering one “hot item” and one “cold item.” The next morning I went down and discovered that the hot item was a Jimmy Dean sausage sandwich. Not a Jimmy Dean-style sausage sandwich — it was literally still in its microwaveable Jimmy Dean wrapping paper. When I mentioned this to the receptionist in Wilmington, she was shocked, since they have someone come in every morning exclusively to cook breakfast in order to meet “brand standards,” a rotating cycle of french toast sticks, oatmeal, and something else.

• Toiletries. Another weird one: our bathroom in Dewey Beach was set up with shampoo and conditioner, but not skin lotion, which I’ve come to expect at even the most basic chain hotels. And sure enough, the Hyatt Place in Wilmington provided it.

None of this would have been of more than passing interest for me at all, except that while I was waiting to pick up a few things for dinner in Wilmington, the receptionist wandered over and I told her I was surprised by the difference between the two properties. She got more agitated than I was! They had worked so hard to meet “brand standards” since they opened in October, and this other property in the same chain 90 miles away was just phoning it in. I guess I’d be upset too.

Conclusion

Nothing on Earth could convince me to learn the differences between the 28 post-merger Marriott sub-brands, and in general I’m going to stick to booking the cheapest properties in the locations that best suit my needs. But the fact that two properties in the same sub-brand, in the same state, could have such different interpretations of “brand standards” has at least given me pause. Where prices and redemption costs are similar, I might start occasionally picking up the phone to find out in advance how individual properties are implementing them.

Hyatt is burying Small Luxury Hotels, so keep an eye out for good values

Over at Running with Miles, Charlie Barkowski has been doing yeoman’s work tracking the “Small Luxury Hotels” eligible for Hyatt Category 1-4 free night certificates, meaning properties that cost up to 15,000 points per night. Check that out if you’re struggling to figure out where to redeem your Hyatt free night certificates.

Today, I want to make a few unrelated points about Small Luxury Hotels.

Non-Globalist World of Hyatt members should slightly prefer Small Luxury Hotels

All else being equal, World of Hyatt members, and Explorist and Discoverist elites, should prefer Small Luxury Hotels stays over otherwise-identical Hyatt properties. That’s because World of Hyatt reservations at Small Luxury Hotels come with continental breakfast for two, and at least the possibility of a 2 pm late checkout.

That shouldn’t be decisive for Globalist elites who receive breakfast and late checkout anyway, or if the Small Luxury Hotel property is more expensive, a worse value, or is much more inconvenient. But as a tiebreaker for the casual Hyatt traveler, it’s worth keeping in mind.

Hyatt buries Small Luxury Hotels at the end of search results, but it’s worth digging

If you search for Hyatt stays in New York City, you’ll see an ocean of properties stretching from the Grand Hyatt on East 42nd Street to the Hyatt Place in Princeton, New Jersey, before you’ll see the HGU NEW YORK, at 34 East 32nd Street.

That’s because all Small Luxury Hotels results are buried at the very end of the search results, long after most people stop looking. Slightly better is the map view, which shows all the properties in a given city, but which makes it more difficult to compare their relative value.

In destinations without Hyatt properties, Small Luxury Hotels are a potential game-changer

Since Manhattan offers a range of Hyatt properties, Small Luxury Hotels aren’t likely to play a huge role in a travel hacking strategy there. But in other areas, they’re potentially decisive. Consider a stay in the center of London next month. There are only two Hyatt properties, the Hyatt Regency London - The Churchill and the Andaz London Liverpool Street, both at 25,000 World of Hyatt points.

But there are 6 Small Luxury Hotels properties, ranging between 20,000 and 25,000 points, in or near the center of London. On a smattering of sample dates, I saw redemption rates at those properties between 1.58 and 2.84 cents per World of Hyatt point. Not breathtaking, but properly calibrated to the value of the program as a whole.

Compare that to Hilton’s central London properties on the same dates. From a high of 0.61 cents per point at the DoubleTree by Hilton Hotel London - Kensington (50,000 points for a 231 GBP stay) to a low of 0.45 cents per point at the London Hilton on Park Lane (80,000 points for a 273 GBP stay), what you see across the board from Hilton is replacement-level redemptions. There’s nothing wrong with those redemptions — I would make them myself in a pinch, and a 5th-night-free redemption would improve the value further — but the Small Luxury Hotel redemptions offer the kind of outsized value we’ve come to expect from Hyatt points.

Conclusion

The addition of Small Luxury Hotels as a redemption option in World of Hyatt hasn’t increased the value of individual Hyatt points (still worth between 1.5 and 3 cents each), nor has it increased the value of individual Hilton points (still worth about 0.5 cents each).

What it has done is increase the value of a portfolio of both Hyatt and Hilton points, allowing Hyatt points to be redeemed more readily in cities like London and New York where Hilton points are typically redeemed at their replacement value, while allowing Hilton points to be saved up for redemption at the very few properties and redemptions where they get outsized value.

Hotel benefits by length of stay

The other day I was looking at hotels for an upcoming weekend trip with flexible dates. I settled on a convenient Hilton property, and was immediately annoyed that I only really needed 4 nights, even though the fifth award night would be free. I vented on Twitter and Milenomics contributor Robert Dwyer pointed out that if I had a Citi Prestige card I'd be sitting pretty with that card's fourth-night-free benefit.

That got me to thinking about the connection between length of stay and optimal booking options.

One-night stays

One-night stays are great because they're opportunities to redeem free night certificates at chains where you don't otherwise have any points or status. For example:

• Chase IHG Rewards Club Premier cards offer an anniversary free night certificate good at properties costing up to 40,000 points;
• the new suite of Marriott and Starwood credit cards will offer anniversary free night certificates good at properties costing between 35,000 points and 50,000 points, depending on the card;
• Chase Hyatt credit cards offer anniversary free night certificates good at category 1-4 properties (up to 15,000 points per night).
• For stays within the United States, the US Bank Radisson Rewards ($50 annual fee) and Radisson Rewards Premier ($75 annual fee) cards offer up to three anniversary free night certificates valid only at Radisson Rewards properties in the United States when spending $10,000, $20,000, and $30,000 on the cards each cardmember year. If you're going to spend $30,000 on one of these cards my general feeling is that you may as well pay the extra $25 annual fee and get 75,000 additional points annually between the two additional points per dollar the Premier card earns and the 15,000 additional anniversary points.

For longer stays, I don't like free night certificates because they force you to overpay for the nights that aren't covered by the certificate, or move between properties during your trip. But for one-night stays they're ideal, and I often use them for things like airport properties before an early morning flight.

Another option for one-night stays, depending on the property, is booking through one of the luxury travel portals:

• the Visa Signature Luxury Hotel Collection offers a package of benefits including free Wi-Fi, breakfast for two guests, and a $25 food and beverage credit. If the price is the same as through other booking channels, then on a one-night stay the food and beverage credit can handily offset things like resort fees (which would also be owed on award stays), while on longer stays, the resort fees continue to mount while the food and beverage credit can be used only once.
• likewise American Express offers a Fine Hotels and Resorts booking channel to their Platinum cardholders, which offers a more generous $100 food, beverage, or spa credit at some properties. Just as above, on a one-night stay that credit naturally goes further than on longer stays.
• Finally, you can use a Virtuoso travel agent like classictravel.com to secure similar benefits while booking with the card of your choice.

Two- and three-night stays

This is the real wheelhouse of hotel points and fixed-value points, especially if you're able to redeem cheap fixed-value points like US Bank Flexpoints against your stay (if the total cost is above $500), since you'll also earn points on the room rate you pay. If you'd otherwise pay cash, redeeming points is usually a good idea in this window, since easily-earned points like Hilton Honors, World of Hyatt, and (under certain circumstances) IHG Rewards Club points don't offer any advantages, and the resort fees at luxury properties eat up the potential value of the food and beverage credits discussed above.

Some third-night-free offers may also be available through American Express Fine Hotels and Resorts, but unless you've done your research in advance I wouldn't sign up for a Platinum card just in hopes of capitalizing on third-night-free offers.

Four-night stays

At the four-night mark, three additional opportunities open up:

• fourth-night-free booking options through American Express Fine Hotels and Resorts. These are somewhat more common than third-night-free offers, so for four-night stays in cities served by Fine Hotels and Resorts this may be worth checking since the free night and on-property benefits may lower the total cost below any points redemption you'd otherwise consider.
• the Citi Prestige fourth-night-free benefit allows you to book four-night stays while only paying the room rate on 3 nights (although taxes and fees are still owed on the fourth night).
• the Chase IHG Rewards Club Premier card fourth-night free benefit on award stays, which means that otherwise-marginal redemptions may be worthwhile, if the free fourth award night boosts you well above your points' imputed redemption value.

Five-night stays

Presumably because their Top Men told them that virtually no one books five-night award stays, Hilton Honors, Marriott Rewards, and Starwood Preferred Guest all offer the fifth night free on awards stays (Hilton only in the case of elites, but if you're not a Hilton elite I don't know what to tell you).

Seven-night stays

Finally, if you actually have a seven-night stay with Marriott planned at a Category 5 or higher Marriott Rewards property, you should consider booking it with a Hotel + Air Package before August 1, 2018, in order to receive 120,000 or more airline miles alongside your hotel redemption.

Conclusion

I give most people the benefit of the doubt that they understand their travel needs better than I do, so I try not to tell people what they should or shouldn't do. The flip side of that is that you should take the time to assess your own travel needs and figure out which configuration of airline, hotel, and credit card programs works best for you.

For example, if you take the occasional five- or seven-night international trip, but are putting your manufactured spend on a Radisson Rewards credit card, that's not an indictment of the program, it's a mismatch between what you're doing and what you need to be doing to pay as little as possible for the trips you want to take.

Likewise, if your travel consists of taking the occasional road trip to Chicago, you may well want to be earning free night certificates and points you can redeem at the Radisson Blu Aqua, one of the few really great hotels in the Radisson Rewards program in the United States.