What happens when a Flexperks reservation is refunded to the original payment method?

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Background

For a recent trip to Washington, DC, I used US Bank Flexpoints to book my partner's ticket on the only daily nonstop flight home from Washington National Airport. Since economy tickets cost $264 while first class tickets cost $343.10, either option would have the same cost to me: 20,000 Flexpoints (an example of what I call "price compression"). I used Delta denied boarding vouchers to pay for my own $264 ticket in economy.

When I checked us in the night before our flight, I found that my partner had been seated in economy, although her ticket correctly showed her first class fare. My first move was to reach out to Delta's Twitter handle @DeltaAssist to see if they could resolve the problem:

Since my partner needed to get back in time for work the next morning, I decided not to push harder over Twitter and instead resolve the issue once we got back home.

Filing a Department of Transportation complaint

Since Delta wouldn't offer a refund over Twitter, I filed a Department of Transportation complaint, explaining that Delta had neither offered a refund nor reaccommodated my partner in the class of travel I paid for. I asked for a refund of the $79 price difference between first class and economy and any other compensation she was entitled to.

Response from the Department of Transportation

My first response from the Department of Transportation was a lengthy e-mail, reading in relevant part:

"Based on the information you have provided, your complaint appears to fall under the Department's rules. I will forward your complaint to the airline and ask the company to respond directly to you with a copy to me. Airlines are required to acknowledge receipt of a consumer complaint within 30 days and provide a substantive response to the complainant within 60 days. I will review the airline's response. If you need to contact me, please include your name and case number (see above). I will make every effort to reply to your message within one business day."

Response from Delta

Three days later, I received an e-mail from Delta's refund department, saying:

"I’m happy to help with your request regarding a refund.

We’re sorry you weren’t seated in the forward cabin as planned. An adjustment has been made for the fare difference between the class of service purchased and the class of service flown.

A refund for you
We processed a refund on April 8, 2016 as follows:

006........../$79.00/VI....5853."

Now, obviously, I don't have a Visa card ending in 5853: that's the account number used by the travel agency contracted by US Bank to book Flexperks reward tickets.

US Bank is clueless

My first thought was to call US Bank and see if their customer service agents knew what happens to Flexperks ticket refunds. They don't.

But they were able to transfer me to, and give me the direct number for, "The Rewards Center," the travel agency they use to book revenue flights. That number is 1-855-516-9182.

The Rewards Center is slightly less clueless

To communicate with the Rewards Center, you don't need your credit card number, your Flexpoints number, or even your airline record locator. You need your "Trip ID," the 12-digit number that is e-mailed to you when you make a Flexperks Travel Rewards redemption.

The frontline Rewards Center customer service agent had no ability to understand what I was talking about; he kept trying to transfer me back to US Bank. But once I said the word "refund" enough times, he finally was willing to check with his supervisor, and eventually came back to say that no refund had been processed for my reservation.

How Flexperks reservations are refunded

At that point I decided to wait and see how this played out. And it turns out, with no additional action on my part, my $79 refund was processed automatically — back to my Flexperks Travel Rewards Flexpoints account.

Remember that I paid 20,000 Flexpoints for a $343.10 first class reservation, getting roughly 1.72 cents per Flexpoint.

On April 20, 2016, 12 days after Delta e-mailed that they were processing my refund request, I received a "Points Adjustment" of 4,605 Flexpoints into my account.

For those doing the math at home, 4,605 Flexpoints for a $79 refund comes to 1.72 cents per Flexpoint — a refund of the exact number of Flexpoints corresponding to the original redemption rate.

Conclusion: when booking first class, go ahead and snap an economy screenshot

In this case, I actually had an economy ticket booked within minutes of the first class ticket I redeemed US Bank Flexpoints for, which allowed me to upload my economy receipt to the Department of Transportation complaint website.

But that won't usually be the case! My recommendation is, out of an abundance of caution, whenever using Flexpoints (or any other fixed-value rewards currency) to book revenue airline tickets in business or first class, take a screenshot of the economy fare as well. If an equipment change lands you in economy, you'll be glad to have some evidence supporting your refund request for the amount you actually overpaid for the premium cabin you didn't get to sit in.

Starting from scratch: alternative banking products

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This week I've been writing about some strategies, credit cards, and loyalty programs I would use differently if I were building a travel hacking practice from scratch. If I were ignoring my elite status and current stable of credit cards, I'd focus even more on fixed-value points for use in booking airline tickets, and I'd ignore hotel loyalty completely in order to maximize my cash discount booking hotel nights through online travel agencies.

Today's post is about the alternative banking products I've used, abused, and lost throughout the last five or six years.

High-interest prepaid savings accounts

Back when CVS allowed virtually-unlimited numbers of Vanilla Reload Network reload cards to be purchased with credit cards, the American Express "old" Blue Cash offered unlimited 5% cash back, and the Hilton HHonors Surpass American Express gave 6 HHonors points per dollar spent at drug stores, there was a constant search for new prepaid products that could be loaded and unloaded as quickly as possible through the Vanilla Reload Network. I burned through 3 MyVanilla accounts, 2 Netspend accounts, and a Momentum account all in order to liquidate as many Vanilla Reload Network cards as possible.

In hindsight, with Vanilla Reload Network cards today mostly unavailable to credit card users, that was a mistake: Netspend and Momentum offer savings accounts with higher FDIC-insured interest rates than those available anywhere else in the market today, and I'd prefer to still have working relationships with those companies.

American Express prepaid banking products

Like most aggressive users of American Express's Bluebird and Serve prepaid products, on January 8, 2016, my accounts were all closed. I had been using both accounts to liquidate PIN-enabled prepaid debit cards for free, and in the case of Serve, earn cash back by loading funds from my Fidelity Investment Rewards American Express card.

If I were starting over today, I wouldn't use American Express prepaid banking products to manufacture spend at all: I'd use them to manufacture transactions for high-interest savings, checking, and credit card accounts that require a certain number of transactions per month to unlock their highest reward levels.

Conclusion

I don't have any regrets about the path that my travel hacking practice has taken, even though I focus more on airline and hotel loyalty currencies than I would if I were starting from scratch today.

I probably slightly overpay for my checked bags by earning Delta Medallion elite status with a Delta Platinum American Express each year, and I earn only part of that value back with high-value SkyMiles redemptions.

Likewise, I tend to overpay for my hotel stays by earning Hilton HHonors points and Diamond elite status with my Hilton Surpass American Express, instead of booking through a cashback portal and online travel agency, and I've certainly overpaid by directing stays towards Hyatt during this year of my Diamond status match.

But building relationships with banks and merchants is a process that necessarily develops over time, and as things stand I'm more or less happy with the decisions I've made and the relationships I've built, even if I would have proceeded different in hindsight.

I'd sure kill for another shot at a Serve account, though.

Understanding Hotel Hustle award alerts

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I've written quite a few times about Seth Miller the Wandering Aramean and Hotel Hustle, his tool for searching for award space across hotel chains.

Like most (all?) his online tools, it's undocumented, which means it requires quite a few rounds of trial and error before you get the hang of its, shall we say, nuances.

Just yesterday I discovered another one of those nuances that I thought readers might appreciate.

A Hyatt property can have any of three flags — or none of them

As a newly-minted Hyatt Diamond, I've been doing a lot of searching for Points + Cash rates to fill out my travel schedule for the year, and to do so, I've spent a lot of time using Hotel Hustle.

To understand how Hotel Hustle views the universe, you have to treat every Hyatt property as having 3 possible "flags" in a true or false position:

  • Flag #1 asks, "is there a cash rate available?"
  • Flag #2 asks, "are there rooms available for all-points redemptions?"
  • Flag #3 asks, "are there rooms available for Points + Cash redemptions?"

If there are rooms available for all-points redemptions there should be cash rates available, but the same is not true for Flags #3 and #2; in the course of researching this post I discovered a property with Points + Cash availability but with no points-only redemptions available.

(As an aside, I'm sure I could call Hyatt and have them book me into an all-points redemption, but Hotel Hustle operates based on what's available on the website — no bargaining allowed.)

Hotel Hustle treats each combination of flags differently

Say I'm interested in visiting Philadelphia on July 25, 2016, which happens to be the first day of the Democratic National Convention. Here's what Hotel Hustle shows me when I narrow my search to Hyatt:

It looks like Hyatt doesn't have any properties in Philadelphia, so I'm out of luck.

But a bit earlier in the year, say, this Saturday, my results look different:

It turns out Hyatt has all sorts of properties in Philadelphia! That Hyatt Place in Mt. Laurel looks promising, but unfortunately it doesn't have any points-only or Points + Cash award availability.

Of course, if I arrive a few days earlier, I might be interested in spending some time up in Plymouth Meeting:

I'm in luck! Points + Cash rates are available, securing me a precious stay credit towards requalification.

Making sense of Hotel Hustle flags

Each of the above pictures illustrates a particular combination of flags, each of which you need to understand to get all the information you need from Hotel Hustle.

The first picture illustrates the situation when none of the flags are "true:" Hotel Hustle will not help you. You cannot configure any kind of alert for a property that does not have any rooms available for cash.

The second picture illustrates a situation where only Flag #1 is "true:" Hotel Hustle will allow you to set an alert for points-only award availability in the righthand sidebar or, if you can locate the property on the map and click on it, set an alert for Points + Cash award availability.

The third picture illustrates the (unusual) situation where Flag #1 and Flag #3 are "true," but Flag #2 is "false." Hotel Hustle does allow you to set a points-only alert in the righthand sidebar, but it only allows you to view Points + Cash availability by locating the property on the map and clicking on its icon.

Points-only and Points + Cash are different alert types

What if you're not interested in qualifying or requalifying for Diamond status with Hyatt and just want to save some money on your next Hyatt stay?

In the second picture above, you can see that you can create both points-only and Points + Cash award alerts through Hotel Hustle. But if you are indifferent between the two, you need to create both types of award alert.

If you select "Manage Alerts" you can see which kind of award alert you've created. If you want to be alerted when either a points-only or Points + Cash awards become available, your "Manage Alerts" page should look like this:

The "C&P Alert?" column designates whether the alert is for Points + Cash or a points-only award availability.

Conclusion

I poke fun at Seth for not documenting his web apps, but in all fairness, even if he did I wouldn't read the documentation.

At the same time, since I just figured out how this worked I suspect there's a chance it will be of value to some of my readers!

Mattress running for Hyatt stays and bonus points

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Pure mattress running for hotel elite status rarely makes sense: you only receive status benefits for nights you stay, so the further away from elite status you are, the less worthwhile a potential mattress run towards status will be.

At the same time, mattress running for bonus points during promotions rarely makes sense because travel hacking makes hotel stays so cheap that any bonus points earned are unlikely to buy you much hotel than you can purchase any day of the week by simply manufacturing spend.

As a new Hyatt Diamond, I decided to see whether the current Stay More Play More promotion may make mattress running make sense for the combination of elite-qualifying stays towards renewing my status, and the bonus points earned.

How much does a mattress run cost?

To calculate the cost of a mattress run, I take the cost of a paid stay and, in the case of a Points + Cash stay, the cost of any points redeemed, then subtract the value of any points earned on the stay. Here are some sample calculations I scratched out last week, based on nightly rates at my local Hyatt property.

In words, I can pay $50.38 (after buying a gift card at an 18% discount) and 2,642 Hyatt Gold Passport points (4,000 minus the 1358 points earned on the cash portion of the stay), or I can pay $122.84 and earn a total of 1,872 points. A valuation of 1.61 cents per Hyatt Gold Passport point makes the two options a wash. If I value Hyatt Gold Passport points more highly than that, I should book an all-cash stay, and at a lower valuation, I should book a Points + Cash stay for my mattress run.

The question is, it possible for the Stay More Play More promotion to make mattress running cheap, or even free? The answer, it turns out, is yes — for a certain definition of free.

Stay More Play More makes mattress runs cheaper the more nights you stay

Stay More Play More is really 5 distinct promotions, and it's essential to grasp that to make any sense of this calculation:

  • one promotion offering 5,000 points on your 5th eligible night;
  • one offering 10,000 points on your 10th night;
  • one offering 15,000 points on your 15th night;
  • one offering 20,000 points on your 20th night;
  • one offering 25,000 points on your 25th night.

Keep in mind that no other nights are bonused in any way under this promotion: only these multiple-of-five eligible nights between April 1 and June 30, 2016, earn any bonus points at all.

The first promotion may be marginally worth a mattress run if you have access to a Category 1 Hyatt property. You'll earn 5,000 bonus points plus, as a Diamond, 6.5 points per dollar on the cash portion of your stay, plus 500 bonus points (at Hyatt Place and Hyatt House properties) or 1,000 bonus points (at other Hyatt properties).

A Points + Cash stay at a Category 1 property will thus cost $50 plus tax and earn a net of 3,325 Hyatt Gold Passport points, or 1.5 cents per Hyatt Gold Passport point at Hyatt Place and Hyatt House properties or 3,825 points (1.31 cents per point) at other Hyatt properties.

If you value Hyatt Gold Passport points at 1 cent each (when transferred from Ultimate Rewards), that's like paying $11.75 or $16.75 for a stay credit, which may be worth doing if needed to secure Diamond elite status the following year.

The promotion for later nights shifts the balance even more in your favor. Booking your 10th night on a Points + Cash stay in Category 1 gives a net cost of 0.6 cents per point and at Category 2 a net cost of 0.8 cents per point.

The deeper you get into the promotion, the more lucrative it becomes. If your 25th night happens to be at a Category 7 Park Hyatt on a Points + Cash stay, you'll pay 15,000 and $300 for the night — then get 27,950 points back, leaving you out of pocket just $170.50 for your Category 7 night.

Think twice before mattress running unbonused nights

The flip side of the structure of this promotion is that unbonused nights (all but the 5 bonused nights) make little sense for mattress running. Even at the very top of the promotion earning 5,000 bonus points per night leaves you paying 1.5 cents per point at Category 1 properties, which is 50% more than you would pay simply transferring in Ultimate Rewards points.

But even more importantly, if you are staying that many nights in a single 3-month period you're unlikely to need the elite-qualifying stays at all — you'll probably requalify for Diamond status on the stays you'll naturally book during the calendar year.

When the Fun Stops

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If you've ever visited Las Vegas, you've no doubt seen the constant parade of advertisements run by the Nevada Council on Problem Gambling, with the campaign slogan "When the Fun Stops."

I've persisted, in the face of pressure from Rolling Stone, in calling travel hacking "the game," which makes us players, and which usefully raises the specter of problem gaming. In general, I think there are three ways a healthy attitude towards travel hacking can become problematic.

Getting stuck on the status treadmill

One of the great intellectual triumphs of the loyalty industry was making it difficult — but just easy enough — to qualify for elite status. Hotel loyalty programs offer three good examples:

  • The Hilton HHonors Surpass American Express and Citi Hilton HHonors Reserve give top-tier Diamond elite status after spending $40,000 on either card;
  • The Starwood Preferred Guest American Express gives 5 nights and 2 stays towards SPG elite status just for being a cardmember;
  • The Chase Hyatt Gold Passport credit card gives 2 stays and 5 nights towards elite status after spending $20,000 with the card, and 3 stays and 5 nights towards elite status after spending a total of $40,000 with the card each calendar year.

Likewise the Delta Platinum and Reserve business and personal American Express cards each offer Medallion Qualification Miles towards elite status at certain spend thresholds, the Citi / AAdvantage Executive World Elite MasterCard offers 10,000 Elite Qualifying Miles after $40,000 in calendar year spend, and the Barclaycard AAdvantage Aviator Silver World Elite MasterCard gives 5,000 Elite Qualifying Miles after spending each of $20,000 and $40,000 on the card per calendar year.

For an experienced travel hacker those thresholds are easy to meet, which is easy to confuse with being worth meeting.

But if you'll enjoy few or any of the benefits of elite status, you shouldn't be going out of your way to earn — or even think about earning — elite status in programs you don't actually take advantage of!

Losing track of point values

The Chase Marriott Rewards credit card has earned 1 Marriott Rewards points per dollar spent everywhere, well, forever.

But the Marriott Rewards program has undergone a series of horrific devaluations since the credit card was introduced!

The same card that would have earned you three free nights at the JW Marriott in Washington DC for $50,000 in spend will now barely earn you one night for the same spend (the property now costs 40,000 Marriott Rewards points per night).

If you got on board early, you could have powered your way through a series of devaluations and suddenly find yourself earning far fewer stays for the same amount of spend.

Losing track of costs

This is a story I've told before, but I think it's still illustrative. I was introducing a friend to travel hacking right about the time when Vanilla Reload Network cards stopped being sold to credit card users at national pharmacy outlets.

I broke the news to my friend and explained that only cash was now accepted for the reload cards. And my friend, who was eager to earn as many United MileagePlus miles as possible for an upcoming trip, asked me, "well, what if I take out a cash advance from my card and use the cash to buy a Vanilla Reload card?"

It's a funny story, but it illustrates an actual problem I see all too often: once folks are stuck in a groove, they'll do anything to stay in that groove, even when the costs slowly (or rapidly!) start to outweigh the rewards they were initially earning.

Conclusion

At the end of the day, I'm a travel hacking enthusiast. I think this game, in the huge variety of forms it takes, will be around for a long, long time to come.

But that general relaxation about the bigger picture shouldn't be treated as an invitation to take your eye off the particular credit cards, programs, and techniques you use!

A relentless focus is the only way to make sure you're getting the most value out of every second you spend playing this game.

And if you don't have that focus? Well, there's always tennis.

The concept of loyalty and the Wyndham Rewards revaluation

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I had an interesting exchange on Twitter the other day with Seth, the Wandering Aramean, who was arguing in response to Trevor at Tagging Miles that loyalty currencies are on a perpetual downward valuation spiral. While they devalue at different rates and different times, Seth claimed, they never increase in value.

My response was, "What about Wyndham?" After all, the May 11, 2015, revaluation of the Wyndham Rewards program made the 4 cheapest award categories (5,500 to 14,000 Wyndham Rewards points) more expensive, while the 5 most expensive award categories (16,000 to 50,000 Wyndham Rewards points) became less expensive when all properties were realigned at 15,000 Wyndham Rewards points per night.

Meanwhile, the Barclaycard Wyndham Rewards credit cards continue to offer 2 Wyndham Rewards points per dollar spent everywhere.

Reconciling these two positions is easy, as long as you can tell the difference between loyalty programs and loyalty.

If you were a loyal Wyndham guest, you probably got screwed

I admit that I've been travel hacking so long that it's a bit tough to remember what "loyalty" is supposed to signify.

But if "loyalty" means anything, it's surely the willingness to pay more to direct your stays or flights to a particular travel provider, not for any short-term interest but because over multiple nights, flights, stays, and years, your business will be rewarded in a way it wouldn't if you stayed at the cheapest possible hotel and booked the cheapest possible flight each time you traveled.

Since most travelers, most of the time, are traveling domestically, and only rarely staying in the most expensive categories of property, the change of cost of Wyndham Rewards nights to a flat 15,000 points was, as Seth asserted, a radical devaluation for "loyal" travelers, which is to say for travelers who directed their paid stays to Wyndham in order to secure cheap future award nights.

If you're a travel hacker, the Wyndham Rewards revaluation was a godsend

Compared to putting the same spend on a 2% or 2.105% cash back credit card, the Barclaycard Wyndham Rewards credit cards allow you to purchase a night at any Wyndham Rewards property in the world for between $150 and $158. As it is for a "loyal" Wyndham Rewards customer, at many properties that's an increase over the cost prior to the May 11, 2015, revaluation.

But the key takeaway for the travel hacker is that other, cheaper options remain for the nights you'd otherwise have redeemed Wyndham Rewards points for. There's a difficulty in analyzing the situation precisely, but fortunately Wyndham still makes available the list of properties which went up and went down in category in 2013, which at least gives a sense of what properties were in which categories prior to the 2015 revaluation.

With all that in mind, here are some United States properties which, as of 2013, cost less than 15,000 Wyndham Rewards points per night. These are properties that became more expensive after the 2015 revaluation. Next to each property I also suggest the cheapest nearby competing property and its imputed redemption value.

I don't claim this is exhaustive research — anybody can do the same research and find more extreme examples at their leisure using the links provided above.

  • Baymont Inn and Suites Florence/Muscle Shoals. Was 14,000 Wyndham Rewards points ($147 IRV). Nearby: Hampton Inn Florence-Midtown. 20,000 Hilton HHonors points ($70 IRV).
  • Days Inn Tempe ASU. Was 10,000 Wyndham Rewards points ($105 IRV). Nearby: Embassy Suites Phoenix - Tempe. 30,000 - 40,000 HHonors points ($106 - $141 IRV).
  • Days Hotel Oakland Airport-Coliseum. Was 14,000 Wyndham Rewards points ($147 IRV). Nearby: Hilton Oakland Airport. 30,000 HHonors points ($106 IRV).
  • Ramada Denver Midtown. Was 10,000 Wyndham Rewards points ($105 IRV). Nearby: Hampton Inn & Suites Denver-Speer Boulevard. 30,000 - 40,000 HHonors points ($106-$141 IRV).
  • Knights Inn Lafayette Midwest. Was 5,500 Wyndham Rewards points ($58 IRV). Nearby: 
    Homewood Suites by Hilton Lafayette. 30,000 - 40,000 HHonors points ($106-$141 IRV).
  • Travelodge - Columbus. Was 5,500 Wyndham Rewards points ($58 IRV). Nearby: 
    Hyatt Place Columbus/OSU. 8,000 Hyatt Gold Passport points ($80 IRV). Also
    DoubleTree Suites by Hilton Hotel Columbus Downtown. 20,000 - 30,000 Hilton HHonors points ($70 - $106 IRV)

Conclusion

The point of this post is not that the Wyndham Rewards revaluation was "a good thing." Whether or not a particular individual benefited or suffered from it depends on that person's past and future pattern of paid and award stays.

My point is that for a travel hacker the increases in prices at Tier 1-4 Wyndham Rewards properties are easily offset by balances in competing programs with more reasonably priced properties in the same markets.

Meanwhile, the decrease in prices for properties in Wyndham Rewards tiers 5 to 9 (16,000 to 50,000 Wyndham Rewards points) make their top-tier properties radically more affordable in the same markets as their competitors continue to charge high prices, whether you choose to pay in cash or in points.

Redeem Wells Fargo "Go Far" rewards for Hyatt gift cards

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Maybe you got in on the Hyatt Gold Passport Diamond status match in time. Maybe you didn't.

But if you have a Wells Fargo credit card that's earning 5 "Go Far" rewards points per dollar spent at gas stations, grocery stores, and pharmacies, you should seriously consider redeeming those points for 1.22 cents each by ordering Hyatt gift cards.

Hyatt gift cards are a strong competitor to the Chase Hyatt credit card

The Chase Hyatt credit card gives 2 elite-qualifying stay credits and 5 elite-qualifying night credits after spending $20,000 on the card in a calendar year, and another 3 stay credits and 5 night credits after spending $40,000, total, within the same calendar year.

The same spend manufactured on a 2% cash back card would yield $800, while Chase Ultimate Rewards points transferred to Hyatt come at a cost of 1 cent each (the cash value of the same Ultimate Rewards points redeemed for cash).

That means, as I explained on episode 26 of the Saverocity Observation Deck podcast, you're paying a minimum of $80 per stay for each of the 5 stays you earn manufacturing $40,000 in spend with the Chase Hyatt credit card.

But the same $400 in Wells Fargo "Go Far" rewards points (otherwise redeemable for cash) will purchase $487.80 in Hyatt stays in the US, Canada, or the Carribean (the regions where gift cards can be used).

In other words, your breakeven point is not $80 per paid stay, but rather $97.56 per paid stay — and that's ignoring the points you earn on paid stays, which aren't earned on the elite-qualifying stays awarded by the Chase Hyatt credit card.

Discounted gift cards provide real savings — don't discount them

If you're able to buy Hyatt gift cards at an 18% discount, then redeem them for paid stays which, in turn, earn 500 or 1,000 Hyatt Gold Passport points each, you should be properly comparing manufactured spend on a Chase Hyatt credit card to stays costing as much as $107 after taxes.

So while manufacturing spend on the Chase Hyatt credit card is an easy and convenient method for racking up additional elite-qualifying stays and nights, you may find that you're leaving money on the table by doing so.

Redeeming rump point balances

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If having too many points in a single program is one kind of problem, both because of the increased exposure to devaluations and the fact that the least valuable point is the one that is never redeemed, then having just a few points in a program is a slightly different kind of problem.

The remaining points left in an account, whether "orphaned" there when you moved your earning activity to another program or the "rump" points left after a big redemption, can be difficult to redeem for anything: too few points for a big, valuable redemption and too many points to simply redeem for magazines.

Since I redeem my miles and points as aggressively as possible, I'm often faced with this problem of rump points. I thought it might be useful to go through my balances and see what I can get with my current account balances, without earning any additional points.

Club Carlson: 13,248 points

After my windfall back in January, I rebooked a couple of stays and ended up with a rump balance of just over 13,000 Gold Points. This is enough for a single night at a Category 1 property.

Club Carlson's Category 1 offers very slim pickings. The Park Inn by Radisson Puerto Varas, in Chile, looks adorable, and there are a few properties in Eastern Europe that seem fine (although I'm not sure the Park Inn Danube, Bratislava, will still be Category 1 after they finish their renovations on September 1, 2016).

There are 3 Radisson Blu properties on the list, in Egypt, Turkey, and India.

But since none of those options work for me, I'll likely redeem my remaining Club Carlson points for airline miles. As you'd expect, the transfer ratio is terrible, with 2,000 Gold Points transferring to 200 airline miles with their partners. Still, it's clear that I'm much more likely to redeem 1,200 airline miles than 13,000 Gold Points.

IHG Rewards Club: 55,380 points

"FQF," I imagine you asking, "how can you call 55,000 points a rump balance? That sounds like a ton of points!"

Well, it's a rump balance because IHG is a terrible program. 55,000 points isn't enough for a single night at one of their top-tier properties. If I were skipping around the world living in PointBreaks properties it would be enough for 11 nights at one of those, but I already pay rent on a perfectly nice apartment, so I'm not keen on moving to Browning, MT, for 11 days.

Having said all that, IHG's huge footprint makes it easy to find properties to fill in the little gaps in an itinerary. I currently have a one-night stay booked at the Grand Hyatt New York for $202.27 (as part of my tentative plan to requalify for Hyatt Gold Passport Diamond status). Instead, I'll buy 5,000 IHG Rewards Club points for $40 and stay at the InterContinental New York Times Square, getting 0.3 cents per point, which is slightly below the Hotel Hustle median value for IHG Rewards Club points.

American Airlines AAdvantage: 13,917 miles

Despite having had a Citi / AAdvantage World Elite MasterCard for several years (since they keep waiving the annual fee), I only recently booked my first reduced mileage award.

This is how reduced mileage awards work: if you're redeeming miles for a one-way or roundtrip itinerary within the contiguous United States, and your origin or destination is on the list of eligible "destinations," you receive a 2,500- or 3,750-mile discount on the miles required in each direction. The discount is applied immediately over the phone, which is the only way to book these awards, and it can't be combined with the new short haul awards going into effect March 22, 2016, although American promises that "New reduced mileage award levels will be introduced for these shorter flights on April 1st."

All of this is just to say that when applying the 3,750-mile discount I'm eligible for, one-way awards to and from eligible cities cost just 8,750 miles. Moreover, since American's co-branded credit cards also offer a 10% mileage rebate on all redemptions (up to 10,000 rebated miles per year), that rebate immediately brings the total cost of such flights down to 7,875 in each direction in economy (19,125 in first class).

One interesting possibility with these awards is to use them for hidden city ticketing. Since every American Airlines itinerary from my home airport requires a connection in Charlotte, Chicago, or Dallas, I could theoretically use a reduced mileage award to fly there and simply exit the airport or continue on to a different destination on a different carrier.

In any case, I'll likely kill two birds with one stone and transfer 12,000 Club Carlson Gold Points to AAdvantage, leaving me just 633 AAdvantage miles short of a roundtrip reduced mileage award redemption (n.b. actually slightly more than that since the 10% discount is applied only after booking, so I'll actually need 1,508 AAdvantage miles to make the second one-way redemption. The proof of this is left as an exercise for the reader).

Exceptions, exemptions, and exclusions from hotel rewards and benefits

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After 4 years involved in travel hacking, I still find myself learning something new almost every week. For example, since until this year I'd never had Hyatt Gold Passport Diamond elite status before, it had never occurred to me to dive into the gritty details of Suite Upgrade Awards.

There are in fact quite a few popular benefits of hotel loyalty programs that have cavernous exceptions you may not know about. Here are four.

Hilton HHonors elite 5th night free exceptions

Elites in the Hilton HHonors loyalty program get their 5th night free on all-points award stays (not on "points and money" awards).

But the Hilton HHonors terms and conditions conceal a landmine: the 5th-night-free benefit "[d]oes not apply when stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners, or at All-Inclusive properties or Distinctive properties."

"All-inclusive properties" is simple enough, although I consider it a bit cheap since there are non-all-inclusive properties that cost more points per night than Hilton's all-inclusives while still managing to honor the 5th-night-free benefit.

That leaves the question: what are "Distinctive" properties? Amazingly, the Hilton HHonors terms and conditions don't say. For that, we'll need to turn to Citibank.

Citi Hilton HHonors Reserve weekend night exemptions

You may have heard of the Citi Hilton HHonors Reserve weekend night certificates offered as a signup bonus after spending $2,500 on the card within 4 months and on each account anniversary if you spend $10,000 during the membership year.

What you may not have heard about are the properties that are exempted from having to honor those free night certificates! Citi excludes all-inclusive properties and distinctive properties, and handily provides us with an actual list of the excluded properties. Besides the all-inclusive properties, they also list all the "Distinctive" properties that are excluded. Most of these are simply timeshare properties operated as Hilton Grand Vacations properties, but the last one, the Qasr Al Sharq, appears to me to just be a very luxurious hotel that managed to carve itself out an exemption.

Hilton HHonors breakfast and upgrade policy exclusions

If you're used to receiving a complimentary continental breakfast when staying at Hilton and Conrad properties, you might be surprised to discover that Waldorf Astoria Hotels and Resorts are excluded from that benefit. Your "My Way" benefit choices are limited to upgrades to preferred rooms and your choice of 1,000 HHonors points, a free in-room movie, or a spa, golf, or restaurant discount.

Speaking of those upgrades to preferred rooms: the Napua Tower at the Grand Wailea and the Imperial Floor at Rome Cavalieri are excluded by name from the preferred room upgrade benefit.

Properties excluded from Hyatt Suite Upgrade Awards

Everyone knows that "Suite upgrade awards are only valid for standard suites, defined as each participating property’s introductory suite category," which can be a real pain when you're trying to figure out which available suites are and aren't eligible for upgrades.

But there are also properties and brands that are completely excluded from suite upgrades!

First of all, "Suite upgrade may not be booked at Hyatt hotels or resorts before they have opened."

And second, "Suite upgrade awards are not available" at:

  • Park Hyatt Beaver Creek Resort and Spa
  • Park Hyatt Maldives Hadahaa
  • Park Hyatt Sydney
  • Andaz Tokyo
  • Hyatt Regency Kyoto
  • Hyatt Regency Phuket Resort
  • Hyatt Regency Tulsa
  • Hyatt Regency Wichita
  • Hyatt Paris Madeleine
  • Hyatt Herald Square
  • Hyatt Key West Resort and Spa
  • Hyatt Manila City of Dreams
  • Hyatt Santa Barbara
  • Hyatt Residence Club resorts
  • Hyatt Place and Hyatt House hotels
  • and M life resorts.

Some of these properties, like the Hyatt Place and Hyatt House brands, simply don't offer suites. M Life resorts are only bookable as part of a joint marketing effort, so you can imagine some kind of logic behind them not offering free suite upgrades to Hyatt elites.

But the Park Hyatt Beaver Creek and Andaz Tokyo do have suites, and the Park Hyatt Maldives and Park Hyatt Sydney at least have upgraded rooms. They're just extremely expensive and the properties aren't inclined to guarantee them to Diamond elite members in advance, for free.

Conclusion

Travel hacking is the knowledge that the house doesn't always win; it can be beat. But it can only be beat when you know what you're entitled to, and what the loyalty programs and properties can give you at their own discretion.

Western Hemisphere all-inclusive resorts

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I wrote a few weeks ago that I've been craving a beach vacation, and I decided to take a look at so-called "all-inclusive" resorts, mainly out of curiosity: I've never stayed at one of these resorts (although I did crash one in Cuba's Veradero beach community) and I have a hard time conceptualizing exactly how they work. With the points currencies I have easy access to, there are 4 obvious options in the Americas:

  • Hyatt Zilara Cancun
  • Hyatt Zilara Rose Hall
  • Hilton Rose Hall Resort & Spa
  • Hilton Puerto Vallarta Resort

The Zilara properties are Hyatt's brand of adults-only all-inclusive properties, while the Hilton properties are all-ages (a slight disadvantage in my book as a childless person, no offense meant to childful people) but available using Hilton HHonors points, an account where I've found myself with an uncomfortably large balance.

Methodology

In deciding between the four properties, I want to be as rational as possible. In my view there are two main considerations:

  • Nightly room rates. What's the imputed redemption value of a points stay, and what are some typical nightly rates: are points redemptions a good deal?;
  • Flight options. Paying for your stay is only the part of a trip's total cost — you've also got to get there. Especially if you're booking for two or more people, a small difference in flight costs can swamp any difference in room rates.

Hyatt Zilara Cancun

The Hyatt Zilara Cancun costs 25,000 Gold Passport points per night for single or double occupancy rooms (40,000 for single or double occupancy suite nights), and 12,500 points per additional person after the first two.

Meanwhile, due to a current 50% discount promotion, a 5-night stay in mid-July costs $2,400, giving an upfront value of just 1.92 cents per Hyatt Gold Passport point. Since paying for that stay would also earn a Diamond elite member 15,600 points, the net value per point is just 1.71 cents each. That's a perfectly good redemption if you're transferring in Ultimate Rewards points worth a penny each, but it is on the low end of possible Hyatt redemptions. 

I have quite a few flight options to Cancun for the same July dates. Southwest flies from relatively-nearby Chicago nonstop in each direction for 30,014 Rapid Rewards points and $73.69 in taxes and fees ($373.83 in cash value if the Rapid Rewards points are transferred from Ultimate Rewards). A business class itinerary operated by American would cost me 60,000 Alaska Airlines Mileage Plan miles and $105. And an economy US Bank Flexperks redemption from my home airport would cost just 40,000 Flexpoints (redeemable for $400 in cash). Given those options, I'll pay the extra $25 to redeem Flexpoints and fly from my home airport.

Total cost for 5-night trip: $1,250 in Ultimate Rewards points, $400 in Flexpoints per person, $2,050 for two people.

Hyatt Zilara Rose Hall

Like the Hyatt Zilara Cancun, the Hyatt Zilara Rose Hall costs 25,000 Hyatt Gold Passport points per night for single or double occupancy reservations.

With the same ongoing 50% discount promotion, five nights at the Hyatt Zilara Rose Hall cost $2,215, or 1.77 cents per Gold Passport point. After accounting for points earned on paid stays (14,397), a Diamond elite would get a total of 1.59 cents per Gold Passport point redeemed.

While the two Zilara properties cost the same number of Gold Passport points, flights to Montego Bay are much more expensive than to Cancun: I can redeem 60,000 Alaska Airlines Mileage Plan miles plus $145.31 in fees per passenger, or 60,000 Delta SkyMiles plus $120.31 per passenger. The corresponding flights are just a hair over $1,000, so they'd cost 60,000 US Bank Flexpoints per passenger. Here Southwest comes to the rescue, with $586.79 roundtrip flights from Chicago Midway. That would cost me 30,000 Flexpoints per ticket ($300 cash value) or 32,832 Rapid Rewards points plus $114.69 per passenger ($443.01 cash value).

Total cost for 5-night trip: $1,250 in Ultimate Rewards points, $300 in Flexpoints per person, $1,850 for two people.

Hilton Rose Hall Resort & Spa

Remember, my motivation for booking this beach vacation was at least in part to use up some orphaned Hilton HHonors points after I started directing as many reservations as possible to Hyatt in order to take advantage of my matched Diamond status.

It turns out, however, that Hilton doesn't honor the 5th-night-free on award reservations at their all-inclusive resorts! That means a 5-night stay at the Hilton Rose Hall Resort & Spa costs 350,000 HHonors points, which if earned at 2.105% in opportunity cost comes to $245.58 per night — within striking distance of the $250 per night in cash value of Ultimate Rewards points redeemed at the Hyatt Zilara properties above.

By way of reference, the same 5-night stay would cost $1,745, or 0.5 cents per HHonors point.

Total cost for 5-night trip: 350,000 HHonors points ($1,228 in opportunity cost), $300 in Flexpoints per person, $1,827 for two people.

Hilton Puerto Vallarta Resort

The final entry here is Hilton's Puerto Vallarta Resort, which is just 50,000 HHonors points per night in July. Without the benefit of a 5th night free, you'll pay 250,000 HHonors points for a five night stay that otherwise retails for roughly $1,107, or 0.44 cents per HHonors point. Given a 2.105% cash back opportunity cost on manufactured spend, that comes to about $175 per night at this resort, the cheapest we've see so far.

Given that lower cost, it would be dynamite if I could get there on the cheap. Southwest isn't an option because of their punishingly early flights from the only two nearby airports they serve (there's a 5:30 AM now?). But I can pay 60,000 Alaska Airlines Mileage Plan miles and $133 per passenger for business class tickets, which is better than paying the 70,000 US Bank Flexpoints it would take to pay for the oddly expensive revenue economy tickets.

Total cost for 5-night trip: 250,000 HHonors points ($877 imputed redemption value), 60,000 Mileage Plan miles and $133 per passenger, 120,000 Mileage Plan miles and $1,143 for two people.

Conclusion

Presumably these calculations won't be useful to anybody else unless they want to visit an all-inclusive resort in mid-July! But this is the kind of calculation I run when I'm thinking about visiting a new property: how much will it cost to stay there, how much will it cost to get there, and what will I get for my money?