Why I'm gunning for Globalist

After I wrote last month that Hyatt's new loyalty program "made the decision easy" to requalify as a Hyatt Gold Passport Diamond in 2016, Joe Cheung at As the Joe Flies suggested it might be useful to explain my thinking in more detail.

The fact is, I take a pretty brute force approach to travel hacking, so the calculus for me is equally straightforward: I calculate my projected benefits, subtract my projected costs, and figure out whether I'll come out ahead or not. I'm happy to spell that calculus out in more detail.

The cash value of 2017 Diamond status

There are exactly three benefits of the World of Hyatt program which have any concrete value to me:

• A free night at any Category 1-7 property worldwide. This is worth up to $300, the cash value of 30,000 Ultimate Rewards points transferred to Hyatt Gold Passport or World of Hyatt.
• Breakfast and club access. This is worth perhaps $20-30 per night stayed at Hyatt properties between March 1, 2017, and February 28, 2018.
• 4 confirmed suite upgrades, subject to availability. This is worth perhaps $100 total — suites are nice, while being subject to availability sucks.

In other words, given a minimum of 4 Hyatt stays in the 2017 membership year, Hyatt Gold Passport Diamond status requalification can be assigned a starting value of $480: $300 in transferred Ultimate Rewards points, $80 in breakfast, and another $100 in suite upgrades.

The cash cost of 2017 Diamond status

After meeting the $40,000 spend threshold on my Chase Hyatt credit card, and earning a total of 5 elite-qualifying stay credits, I'll be 5 stays away from requalifying for Diamond status in 2016. Earning those 5 elite-qualifying stay credits only needs to cost me $96 per stay to "break even" with my projected value of Globalist elite status

I'm always anxious to remind people that "breaking even" isn't the point of travel hacking: we're supposed to come out so far ahead that all the crazy antics we commit ourselves to end up paying for themselves! If spending $480 in cash only got me $480 in value, there'd be no point in using Hyatt Gold Passport as an intermediary — I'd just pay $480 for things I valued at $480.

I can, in fact, achieve my remaining 5 elite-qualifying stays for a total price of $455. Putting those charges, at Hyatt Regency properties, on my Chase Hyatt credit card will reduce the price by another $50. One of these "mattress runs" will trigger another 10,000 Hyatt Gold Passport-point payout from the current "More Points. More Play." promotion, and all 5 will trigger 500-point payouts from the current mobile-booking promotion. Earning 6.5 points per dollar adds up to another 2,600 points on the room charges, plus up to 5,000 more points if I choose the points amenity on all 5 stays.

Valuing those earned points at their cash opportunity cost to me — one cent each — means I can pay $204 for $480 in value. That puts me squarely in the range of savings that travel hackers should take seriously.

This calculation requires no fantasies

If you're paying attention, the value I place on Hyatt Gold Passport Diamond status and World of Hyatt Globalist status requires just four stays of one night each in the 2017 membership year.

If I stay four separate nights, and apply four suite upgrade awards, and a single one of my nights is at a Category 7 property, I'm certain to get $480 in value.

I plan to get much, much more value from Globalist status in 2017. The key point is that the more realistic your assessment of the value of elite status, the easier it is to calculate the return on your travel hacking investment.

My Borgata Black Label trade up experience

For quite a while now My Borgata Rewards has been running a status match program called "Trade up to Black Label." New My Borgata Rewards members who show elite status with "Caesars Entertainment, MGM, Tropicana Atlantic City, or Trump Casinos" will instantly receive My Borgata Rewards Black Label status and:

• "$100 BONUS SLOT DOLLARS or Match Play
• "Complimentary Stay in a Classic Room
• "Access to VIP Lounge"

During a weekend trip to Philadelphia I popped over to Atlantic City to see how the status match works in practice. Here's my report.

Getting the status match

When I arrived at the Borgata, which is not on the Boardwalk but rather stuffed into a little corner of Atlantic City along with the Golden Nugget and Harrah's, I went straight to the My Borgata center and got in line for a new account. I mentioned the promotion (it's prominently advertised on-site as well) and showed a screenshot on my phone of my M life Platinum status (showing 0 tier credits, points, etc.). In other words, I didn't need a physical M life Platinum card in order to take advantage of the status match.

The My Borgata agent was happy to get me set up with a new Red Label account and immediately upgrade me to Black Label.

Although she kept apologizing for her "system being down," it seemed to me to work perfectly so I'm not sure what she was talking about.

Using $100 Bonus Slot Dollars

I chose the $100 Bonus Slot Dollars option, which can be redeemed for credit on any of the casino's slot machines. The $100 in match play option can be used on table games, but requires a real dollar to be matched to each bonus dollar.

The only two things you need to know about Bonus Slot Dollars are that once added to a machine, they can't be withdrawn and added back to your account, and that only your winnings can be cashed out, not the Bonus Slot Dollars you add to a machine. To simplify things, I just added $10 at a time to the machines I played, then after betting $10 withdrew however much I had won.

I ultimately won about $280 on my $100 in free Bonus Slot Dollars. If you go to Atlantic City, you should definitely try to do that.

Hitting the Amphora Lounge

After "gambling" up an appetite, my partner and I decided to head to the Amphora Lounge for dinner. Both the Amphora Lounge and the buffet cost $10 for Black Label members (and $10 for up to one guest), and the My Borgata staff member had added $20 in comp dollars to my account when I signed up. My impression is that the Amphora Lounge has a more limited food selection than the buffet, but drinks are included (and as Matt suggested on Twitter, they are happy to make drinks to carry out).

(Not) redeeming my complimentary stay in a Classic Room

Once back in Philadelphia, I activated my online My Borgata Rewards account and logged in to see how the free night benefit works. The stay has to be booked within one month for a stay no later than 3 months in the future.

Long story short, there are no complimentary rooms available in the next 3 months, or at least none available online. I assume this varies with demand and with the season, so maybe if you status match at some other time of year there would be more complimentary rooms available. But there aren't any right now, so don't count on this benefit when deciding whether to make the trip.

Is it worth it?

On the one hand, I came out pretty far ahead on my day trip to Atlantic City: after backing out the $46 in train tickets, plus cabs and tips, I made about $200 and got material for this blog post.

On the other hand, if you go to Atlantic City and status match to My Borgata Rewards Black Label, you might not win $280 on the slot machines. After paying for gas and parking, or train tickets and cab fare, plus the obligatory salt water taffy, the trip might turn out to be a pretty expensive "free" dinner with cocktails in the Amphora Lounge.

Quick hit: what we think we know about World of Hyatt status transition

In this Monday's post, I explained why I thought a plain reading of the World of Hyatt terms and conditions made it possible, but far from certain, that Hyatt would grant World of Hyatt Globalist status through February, 2019, to Hyatt Gold Passport members who qualified for Diamond status between January 1 and February 28, 2017.

Then I launched into a pretty extensive rant on Twitter about the habit of loyalty programs to leak "confirmed" details, without attribution, to their pet affiliate bloggers.

What can I say? I get worked up about unethical bloggers occupying a privileged position in the loyalty firmament.

An actual Hyatt Gold Passport executive appeared to have answered the question in public

Under increasing pressure from hardworking independent bloggers (joking!), an account claiming to be that of Hyatt Gold Passport Senior Vice President Jeff Zidell tweeted that "25 Stays or 50 nights in Jan/Feb, would earn Diamond through Feb 2019, which would then transition to Globalist on March 1."

Pretty convincing, right? The simplest reading of the tweet is that anyone who qualifies as a Diamond through February, 2019, would be transitioned into Globalist status for the same period.

Who is @jeffzidell and who is @BinghamtonDaily?

I don't know Jeff Zidell. I don't get invited to the Freddies, and I don't have one-on-one chats with loyalty program executives. But it's clear that the @jeffzidell Twitter account is not the Twitter account of someone deeply invested in the nitty-gritty of loyalty program logistics. He mostly retweets other people's posts about Hyatt's loyalty program, marathoning, and being a vulnerable leader.

Meanwhile, his supposedly definitive tweet about Diamond requalification in 2017 was directed at @BinghamtonDaily, which is a Trump-supporting sockpuppet account. Recent representative tweet: "NY 22 Three candidate field of non-compelling candidates. Write In Eric Trump."

@BinghamtonDaily deleted whatever tweet @jeffzidell appeared to be responding to, so we have no public record of the entire exchange.

I personally believe Hyatt will transition 2018 Gold Passport Diamond status to 2018 World of Hyatt Globalist status

But this is not about my personal beliefs. If a loyalty program wants to earn loyalty it has an obligation to make the terms of the program as clear as possible, and where ambiguity exists, to resolve it publicly on equal terms.

So don't attack me for calling into question what will happen to Hyatt Gold Passport Diamonds after March 1, 2017. Join me in asking Hyatt to make clear, in public, with attribution, whether they intend to transition 2018 Hyatt Gold Passport Diamond status to World of Hyatt Globalist status through February 28, 2019. It's a simple yes-or-no question, and Hyatt's refusal to answer it on the record is a problem.

World of Hyatt: more on the Chase credit card and chasing status

Now that some official information information has been released about the World of Hyatt program, I have a few additional thoughts to add to Friday's post.

Chase Hyatt Gold Passport bonus spend thresholds

The Chase Hyatt Gold Passport credit card currently awards 2 elite-qualifying stays and 5 elite-qualifying nights after spending $20,000 and 3 additional elite-qualifying stays and 5 additional elite-qualifying nights after $40,000 in calendar year spend.

Since the Hyatt Gold Passport terms and conditions remain in effect until March 1, 2017, I believe those elite-qualifying stays and nights will be awarded if you're able to meet the spending threshold by February 28, 2017. My statement closing date happens to fall on the 27th — if yours is earlier in the month and you are interested in pursuing this option, I recommend moving your statement closing date as soon as possible, since February spend after your statement closes may not trigger the bonus nights.

The World of Hyatt FAQ's seem to make clear that "a member’s Tier-Qualifying Nights and Base Points earned during January and February 2017 will count toward earning tier status in the new World of Hyatt program." That matters because Tier-Qualifying Nights earned through spend on the Chase Hyatt credit card are not, under the terms of the World of Hyatt program, "Tier-Qualifying Nights." Under World of Hyatt, "Tier-Qualifying Nights" are only:

"the number of nights the Member (i) stays at a Hyatt hotel or resort or an M life Resort; (ii) pays an Eligible Rate; and (iii) associates his or her valid Program membership number with the reservation (either at the time of reservation or check-in or by requesting retroactive credit for the night in accordance with Hyatt’s procedures) during the applicable measuring period."

The World of Hyatt terms do not include any allowance for Tier-Qualifying Nights earned through credit card spend.

Chase World of Hyatt $50,000 bonus spend threshold

According to the World of Hyatt Frequently Asked Questions (look under "Discoverist" — thanks to Twitter user @VM4827 for finding it there), the Chase Hyatt credit card will replace its automatic Platinum status benefits with an automatic Discoverist status.

Moreover, according to the FAQ, "starting January 1, 2017, Hyatt Credit Cardmembers who spend $50,000 USD on their Hyatt Credit Card in each calendar year will receive Explorist status through the following calendar year."

That means it should be possible, since the Hyatt Gold Passport program is in effect through February 28, 2017, but credit card spend starts counting towards Explorist status on January 1, 2017, for the same spend to count towards both Diamond status qualification for 2017 and Explorist status qualification for 2018 (if you don't end up meeting the Diamond qualification requirements, or if Diamond qualification ultimately does not granting Globalist status in 2018 — see below).

A Category 1-4 free night certificate is not a benefit of Explorist status

This has been missed in much of the discussion I've seen so far of the new World of Hyatt program, but it's spelled out clearly in the World of Hyatt terms and conditions:

"This award is available only to Members who complete the qualifying number of Tier-Qualifying Nights or earn the qualifying number of Base Points starting from the Effective Date of these Terms. While this award requires the same Tier-Qualifying Night and Base Point accrual requirements as are required to achieve Explorist status, the Category 1-4 Free Night Award is not provided as a benefit of Explorist status and a Category 1-4 Free Night Award will not be provided to Members who receive Explorist status through any means other than satisfaction of the Tier-Qualifying Night or Base Point accrual requirements (e.g., Members who receive Explorist status as part of the migration from the Hyatt Gold Passport program to the Program)."

That means that while spending $50,000 on the card may grant you Explorist status, and thereby earn 4 Explorist Club Upgrade Awards ("Upon receiving or re-qualifying for Explorist status, Explorists will receive four (4) complimentary Room Upgrade Awards for accommodations with Club lounge access"), you will definitely not earn a Category 1-4 free night certificate for spending $50,000 on the card.

Should you put $50,000 in unbonused spend on the Chase Hyatt credit card in order to earn Explorist status? The same spend on a Chase Freedom Unlimited card would earn 75,000 Ultimate Rewards points, which could be transferred to World of Hyatt with the help of a Chase Ink Plus or Bold, or Sapphire Preferred or Reserve. By foregoing those 25,000 Ultimate Rewards points (worth $250 in cash), you receive:

• 4 Club Upgrade Awards;
• 1 bottle of water per day;
• 2:00 pm late checkout "subject to availability at some locations;"
• and waived resort fees on free night awards.

That's not worth $250 to me, but if you book up to 4 stays of up to 7 nights with multiple family members, or frequently stay at properties with resort fees, you could conceivably get $250 in value from those benefits.

2018 Diamond qualification does not guarantee 2018 Globalist status

I have scoured the World of Hyatt website and the terms and conditions, and have come to the definite conclusion that requalifying as a Hyatt Gold Passport Diamond member in January and February of 2017 does not guarantee that you will be awarded World of Hyatt Globalist status for 2018.

Here's what the FAQ says:

"If my new World of Hyatt status doesn’t take effect until March 1, 2017, what happens January 1 through February 28, 2017?

Hyatt Gold Passport will continue to operate exactly the same until the March 1, 2017, launch of World of Hyatt. In January and February 2017, members will continue to earn Platinum or Diamond tier status based on nights or stays. If a member achieves Platinum or Diamond tier status in January or February 2017, the member will be upgraded to that tier status and then transitioned into a new World of Hyatt tier status on the March 1, 2017, launch of World of Hyatt. At the same time, a member’s Tier-Qualifying Nights and Base Points earned during January and February 2017 will count toward earning tier status in the new World of Hyatt program."

Here's what the terms and conditions say:

"Members who, in the course of one (1) Calendar Year, record a minimum of sixty (60) Tier-Qualifying Nights or earn one hundred thousand (100,000) Base Points will receive Globalist status after meeting the minimum requirement through February of the second Calendar Year following qualification."

In other words, according to the letter of the rules, if you qualify for Diamond status in the first two months of 2017, you'll transition into Globalist status for 2017, and your elite-qualifying nights will roll over to the World of Hyatt program and be used to calculate your 2018 status.

What will Hyatt do with 2018 Diamonds?

While Hyatt may not be obliged by the terms of its program to award 2018 Globalist status to 2018 Diamonds, it does seem like they are trying to please as many stakeholders as possible in this transition, for example by awarding Category 1-7 Free Night Award to Diamonds who are transitioned to Globalist status on March 1, 2017.

That means it's at least possible, at least on a case-by-case basis, that people who qualify as Hyatt Gold Passport Diamonds in the first 2 months of 2017 will be awarded Globalist status through March 2019, although Hyatt would be perfectly within its rights to only award Globalist status through March 2018. Hyatt's Twitter team, naturally, was unable to give a definite answer to this question.

Final note: pay attention to the terms and conditions for upgrade awards

While Suite Upgrade Awards and Club Upgrade Awards will be redeemable on award stays booked with points starting March 1, 2017, note that they are not eligible for use on free night awards booked using any other instrument. According to the terms and conditions, Suite Upgrade Awards are:

"Not valid in connection with any Free Night Award other than those identified above, including, without limitation, Hyatt Credit Card premium and anniversary Free Night Awards, 5-brand Free Night Awards, Category 1-7 Free Night Awards (defined below), or any other promotional Free Night Award."

Likewise with Explorist Club Upgrade Awards:

"Not valid in connection with any Free Night Award other than those identified above, including, without limitation, Hyatt Credit Card premium and anniversary Free Night Awards, 5-brand Free Night Awards, Category 1-4 Free Night Awards (defined below) or any other promotional Free Night Award."

Conclusion: details matter

There's a lot of sloppy writing and sloppy thinking out there about the new World of Hyatt program, which is a good reminder that letting other people read and think for you is unlikely to work out well for you in the long run. If something is unclear, go to the original source. If the original source is unclear, ask the people in charge. And if the people in charge are unclear, keep a close eye on your wallet!

Preliminary thoughts on World of Hyatt

By now you may have heard that in March, 2017, Hyatt Gold Passport is going away. Apparently, it will be replaced by a completely new program called "World of Hyatt." I first read about the change at a blog called Pen and Passport, but you can now find the details sprayed all over whichever blog is your favorite.

Here are my first few thoughts about the transition to the new program based on the information currently available.

World of Hyatt makes 2017 Diamond requalification a no-brainer

I've been dramatically hemming and hawing about whether to requalify for Hyatt Gold Passport Diamond status this year, and the new program makes the decision easy.

That's because of the way Hyatt Gold Passport Diamonds will be transitioned to World of Hyatt "Globalists," the new program's top tier:

• 2017 Hyatt Gold Passport Diamonds will become 2017 World of Hyatt Globalists on March 1, 2017;
• 2017 World of Hyatt Globalists will receive a free night at any Category 1-7 Hyatt property in the world;
• 2017 World of Hyatt Globalists will receive 4 confirmed suite upgrades that can be applied to any stay, whether it has a cash component or not.

Additionally, starting on March 1, 2017, Globalists will be entitled to the best room available at check-in, including standard suites. That's better than the current "best standard room excluding suites" benefit, especially for leisure travelers who occupy hotels when Globalist business travelers are less likely to be there.

2017 is the year to take your Hyatt dream vacation(s)

If you're the kind of person who has mulled a trip to Paris, Sydney, Tokyo, or one of Hyatt's prestige resort properties even farther afield, but put it off figuring that there was always time next year — time's up!

Starting March 1, 2017, as a Globalist you'll be able to redeem points (plus your free Category 1-7 night certificate) for award stays at any Hyatt property without using a cash co-pay and redeem your 4 suite upgrade certificates. Since, as of now, Hyatt doesn't appear to be changing their award redemption costs, the cost of a suite-eligible room at Category 7 properties will drop from $450 in cash and transferred Ultimate Rewards points to just $300 in transferred Ultimate Rewards points. On a 7-night stay, that's $1,050 in savings — enough for 3 more nights at a Category 7 property!

Even at lower-category properties, if you are not attempting to requalify for Globalist status there's no reason to ever pay cash for a Hyatt stay, since award stays are eligible for both confirmed and complimentary suite upgrades.

One possible route to 2018 requalification

Since World of Hyatt is reported to go into effect March 1, 2017, Twitter user MJC asked the reasonable question, "couldn't you also squeeze 25 stays in Jan/Feb to get 2018 qualification done under the old system?"

In other words, MJC is asking whether it's possible to be "transitioned" twice: once from Hyatt Gold Passport 2017 Diamond membership to World of Hyatt 2017 Globalist membership, then a second time from Hyatt Gold Passport 2018 Diamond membership to World of Hyatt 2018 Globalist membership (good until February 28, 2019).

This would only apply to the small number of Gold Passport members who meet Gold Passport Diamond membership requirements between January 1 and February 28, 2017. While undoubtedly a small group, it's not utterly implausible for someone who has the Hyatt Gold Passport credit card who's able to spend $40,000 on the card and also earn 20 elite-qualifying stays or 40 elite-qualifying nights in those 59 days.

Whether or not that strategy will be allowed is something that won't be known until World of Hyatt is officially announced and additional details are announced, but it's certainly something to keep an eye on if you're interested in making a big play for 2018 Globalist status.

Conclusion

World of Hyatt means the end of top-tier Hyatt elite status for most travel hackers without substantial reimbursed business travel. Earning 60 elite-qualifying nights is simply too expensive compared to the benefits Globalist status will offer.

Meanwhile, reimbursed business travelers who have their choice of hotel property and who spend a huge number of nights in markets served by Hyatt will have to decide whether the new suite upgrade benefits and Category 1-7 certificates earned by Globalist status are enough to attract their hotel dollar.

Hyatt Diamond benefits, ranked

I'm still plodding towards requalifying for Hyatt Gold Passport Diamond status after successfully matching to the status late last year. I've been intentionally booking towards Hyatt whenever it makes sense financially and logistically. That's included the Park Hyatt in Vienna, the Grand Hyatts in Berlin and New York, the Hyatt Fisherman's Wharf, a whole slew of Hyatt Regencies, and one Hyatt House.

That's given me a chance to see how benefits are implemented in practice at a range of properties. Here's my list of Hyatt Diamond benefits, ranked based on their value to me in practice:

1. Late check out. Diamond members get a guaranteed 4 pm check out time (except at Hyatt Resorts and Casinos and Residence Club properties). I have used this on virtually every one of my Hyatt stays this year. I love being able to leave my belongings in my room instead of having to deal with left luggage offices, and be able to relax in the room while waiting for a afternoon train or flight. And the benefit really is guaranteed: usually check in agents even offer it proactively.
2. Welcome amenity. I often write theoretically about the 1,000-point Diamond welcome amenity offsetting the points cost of a Points + Cash stay, but in fact I almost never choose the points amenity. That's because when checking into a property after a long day of travel I'd much rather have a bottle of wine and a cheese and nut platter (or whatever looks good) brought up to the room while I get settled in.
3. Lounge access. Access to the lounge, and the ability to grab water bottles and coffee or tea throughout the day, is a good way to save money and stay hydrated if you're not sure about the local water. Properties that offer hors d'oeuvres and drinks in the evening are also great places to make evening plans.
4. Breakfast. I've had some phenomenal breakfasts as a Hyatt Diamond, but this benefit has to go below lounge access simply because I'm more likely to sleep through breakfast than I am to sleep through an evening cocktail hour. Your circadian rhythm may vary.
5. Suite upgrade awards. While this is often mentioned as a key benefit of Diamond status, you can ask anyone with Diamond status how much value they really get out of it, and the answer is usually: "not much." I've redeemed two of my suite upgrade awards, at the Park Hyatt Vienna and Hyatt Fisherman's Wharf. And they were both great suites that made the trips feel a little more special! But the obstacles to getting value from suite upgrade awards are significant. First, your awards expire at the end of the February after your qualifying year (so 2016 upgrade awards expire February 28, 2017), and can't be used for reservations beyond that date. Second, an eligible suite has to be available at the time you make the request — you can't waitlist for a suite upgrade. That means longer stays, where the upgrade would be most valuable, are also the hardest stays on which to redeem upgrades!
6. Point bonus. Diamonds get a 30% bonus on base points earned on paid and Points + Cash stays. This is essentially a rounding error, worth perhaps $1 per night on a Points + Cash stay (I earned 89 bonus points on a recent Points + Cash stay with a $55 cash component).
7. United lounge passes. You get two United lounge passes for qualifying as a Hyatt Diamond. That's fine, but it's not a recurring privilege of membership or anything. It's just two United lounge passes.
8. 48-hour guarantee. Since Hyatt offers generous guaranteed award availability when there are standard rooms available, their 48-hour guarantee is just a way to overpay for rooms when a property is completely sold out. Hopefully you'll never use this benefit!
9. Premium Wi-Fi. It's hotel Wi-Fi. It's not going to be great, whether it's "premium" or not.
10. Best Room Upon Arrival. I know that hotel staff have a mental inventory of which rooms are "good" and "bad," but this is a joke benefit.

Looking at this list, it's immediately clear that all the value of requalifying for Diamond status comes from items 1-4, which clarifies the question: will I get enough value from late check out, welcome amenities, lounge access, and free breakfast in 2017 to justify chasing the remaining stays required to requalify?

I'm not sure! But I'm thinking about it.

Reminder: Starwood Preferred Guest transfers to Amtrak Guest Rewards

It feels like it's been a while since I've written about Amtrak Guest Rewards! That's mainly because the program underwent a dual devaluation in late 2015 and early 2016:

• On December 8, 2015, Chase Ultimate Rewards points could no longer be transferred to Amtrak Guest Rewards;
• On January 24, 2016, the previous fixed-rate award chart was discontinued and all Amtrak Guest Rewards redemptions became revenue-based.

That made Amtrak Guest Rewards points harder to obtain (since they couldn't be transferred from Ultimate Rewards) and less valuable (since obscenely lucrative fixed-rate sleeping cabin redemptions began costing additional points in line with their revenue cost).

The program still has value, though — in fact, more value than I expected.

Starpoints can still be transferred to Amtrak

While there's no 5,000-point bonus for transfers of 20,000 Starpoints or more, all Starwood Preferred Guest members can transfer up to 100,000 Starpoints to Amtrak. The minimum transfer is 2,500 Starpoints for non-elite members, 1,500 Starpoints for Gold Preferred member, and there's no minimum transfer for Platinum Preferred members.

Amtrak Guest Rewards points can be valuable, more valuable, or very valuable

Amtrak has always had last-seat-availability for Amtrak Guest Rewards redemptions, meaning Amtrak Guest Rewards points could be redeemed for any seat on any train up to the moment of departure (although this was mitigated somewhat by their onerous blackout dates). As you'd expect, before the program went revenue-based, that meant there was more value in expensive, last-minute redemptions than there was in further out, cheaper redemptions.

That's still true today, although for a different reason. Today, the reason that Amtrak Guest Rewards points are more valuable for closer-in redemptions is that they can't be used for "Saver" fares. A simple example should help illustrate the point:

• On Friday, October 21, a Northeast Regional "Value" fare between Washington, DC, and Boston costs $140, or 4,830 Amtrak Guest Rewards points, for 2.9 cents per point in value;
• On Friday, November 25, the same train has a "Saver" fare of $79, but Amtrak Guest Rewards points can't be redeemed against "Saver" fares at 2.9 cents each. They can only be redeemed against the more expensive $108 "Value" fare at 2.9 cents each, or 3,726 Amtrak Guest Rewards points. But if you'd otherwise book the available $79 fare, not the $108 fare, you're only getting 2.12 cents per point!

In other words, fixed-value redemptions against "Value" fares are a great deal when "Value" fares are the only ones available. That means close-in redemptions are more likely to give greater value, just like they did before the program's devaluation.

These 2.9 cent-per-point "Value" redemptions are available for coach and sleeper-cabin tickets, while Acela Business and First Class redemptions give between 1.71 and 2.56 cents per point (it's not immediately clear to me why some Acela redemptions are at the 1.71-cent level and some are at the 2.56-cent level).

Conclusion: Starpoints are valuable — and this is one more valuable use of them

I've been doing this long enough to know that everybody has their own favorite use of each rewards currency they collect. You might be earning and saving up your Starpoints for a big Alaska partner award, or a Singapore award, or just a hotel stay at one of Starwood's bespoke properties.

But earning up to 2.9 cents in fixed value per dollar of unbonused spend is well above what you're likely earning on your cash back credit cards. So while you're saving up for your dream Starpoint redemption, you can also be saving money by transferring them as needed to Amtrak Guest Rewards, rather than being stuck paying cash for your Amtrak tickets.

Instead of thinking of Amtrak Guest Rewards redemptions as being less valuable than your perfect redemption, you can think of them as being one more reason Starpoints are so valuable in the first place.

The essential Ritz-Carlton properties

Long-time readers know that I can sometimes have an unfortunately literal approach to travel hacking. So when I decided to look into the Ritz-Carlton program to see if there were any good opportunities to take advantage of Marriott Hotel + Air packages at Ritz-Carlton properties, now that Starpoints can be transferred to Marriott Rewards at a 1:3 ratio, I just looked at every single Ritz-Carlton property.

What would make a Ritz-Carlton Hotel + Air package a good deal?

The first thing to keep in mind is that Ritz-Carlton Hotel + Air packages are priced in just 2 groups: Tier 1-3 packages and Tier 4-5 packages. But the packages are priced on the basis of the highest Tier in each group. In other words, Tier 1-3 packages are priced as 7 nights at a Tier 3 package plus 120,000 miles, and Tier 4-5 packages are priced as 7 nights at a Tier 5 property plus 120,000 miles.

That means, before even getting started, stays at actual Tier 3 and Tier 5 properties are the most likely to prove a good value:

• 7 award nights nights at a Tier 1 property would cost 180,000 Marriott Rewards points. To redeem a Hotel + Air package for those 7 nights, you'd pay 420,000 Marriott Rewards points, giving you a transfer value of 2 Marriott Rewards points per airline mile (0.67 Starpoints per mile) rather than 1 Marriott Rewards point per mile (0.33 Starpoints per mile) at a Tier 3 property.
• 7 nights at a Tier 4 property would cost 360,000 Marriott Rewards points. To redeem a Hotel + Air package for those 7 nights, you'd pay 540,000 Marriott Rewards points, giving you a transfer value of 1.5 Marriott Rewards points per mile (0.5 Starpoints per mile), rather than 1 Marriott Rewards point per mile (0.33 Starpoints per mile) at a Tier 5 property.

Next, any given Ritz-Carlton property could only be a good deal if there are no nearby properties that provide an even better deal. That's the idea of opportunity cost: a Ritz-Carlton stay is only the best deal if it's a better deal than any other equivalent property.

What's an "equivalent" property? Well, here my literal-mindedness kicks in again. I take a look at a map, and if there's a Wyndham, Hilton, Hyatt, or Starwood property in roughly the same neighborhood, I say it's equivalent.

Then I make one exception: since our objective is to convert Starpoints to airline miles at a better rate than the standard 1.25 miles per Starpoint, if the equivalent nearby Starwood property costs more than one third the Ritz-Carlton award price, it's no longer equivalent — the Ritz-Carlton property is likely the better deal.

The five indispensable Ritz-Carlton properties

After looking at every Ritz-Carlton property in the world, and applying the above mechanical filters, there are five Ritz-Carlton properties that are objectively speaking the correct places to redeem 7-night Hotel + Air packages:

• The Ritz-Carlton Amelia Island. If you want to spend 7 nights on the southern end of Amelia Island, Florida, then you want to stay at this Tier 3 Ritz-Carlton property.
• The Ritz-Carlton Key Biscayne, Miami. If you want to stay in Key Biscayne, you want to stay at this Tier 5 Ritz-Carlton property.
• The Ritz-Carlton Lodge, Reynolds Plantation. If you like "rustic elegance" and "Atlanta city dwellers," you'll love this Tier 3 Ritz-Carlton property.
• Al Bustan Palace, A Ritz-Carlton Hotel. Beautiful Al Bustan, Oman, features just one chain hotel, this Tier 5 Ritz-Carlton property.
• The Ritz-Carlton, St. Thomas. Located on the eastern tip of the US Virgin Island of St. Thomas, this Tier 5 Ritz-Carlton property is your only option if you want to catch the sun rising in the East over St. John (note: I have no idea if the sun actually rises over St. John).

The best of the rest

If you're willing to get a slightly worse value for your Starpoints, there are a few more Tier 1, 2, and 4 Ritz-Carlton properties without nearby equivalents:

In the US and Canada:

• Half Moon Bay, Tier 4;
• Laguna Niguel, Tier 4;
• Lake Tahoe, Tier 4;
• Orlando, Tier 2;
• Georgetown, Washington, D.C., Tier 4.

Internationally:

• Jakarta, Mega Kuningan, Tier 1 (Nearby Le Meridien Jakarta costs 10,000 Starpoints per night, making it roughly equivalent);
• Okinawa, Tier 4;
• Bahrain, Tier 2 (Nearby Westin Bahrain City Center costs 25,000 Starpoints per night, making the The Ritz-Carlton, Bahrain Hotel & Spa strictly superior);
• Riyadh, Tier 1;
• Barcelona, Tier 4 (Nearby W Barcelona costs 25,000 Starpoints per night, making the Hotel Arts Barcelona strictly superior).

What did I miss?

I don't have any monopoly on the truth, I just have an internet connection and a pirated copy of Excel. So if you have strong feelings about a Ritz-Carlton property I didn't include here, take a gander at my spreadsheet and tell me what I missed.

Chase Sapphire Preferred trip delay insurance for authorized users

When I periodically trash the Chase Sapphire Preferred as inferior to the Chase Ink Plus (because of its better bonused earning categories) and the Chase Freedom (because of its better earning and lower annual fee) readers invariably come back at me with the Sapphire Preferred's supposedly superior trip delay and car rental insurance benefits.

What does insurance cover?

With respect to rental car insurance, and any other insurance policy, it's important to understand what the policies do and do not cover. Credit card insurance policies, whether "primary" like the Sapphire Preferred or "secondary" like virtually every other credit card, do not cover personal liability, so if you don't have another car insurance policy you'll need to buy one from the rental car agency anyway, and if you do have another car insurance policy you'll still need to make a claim, thereby "revealing" the accident and subjecting yourself to higher future rates, if your car insurance company works like that.

In other words, the supposed advantage of "primary" rental car insurance applies exclusively to situations where you run into a tree or snowbank or something.

That happens!

My dad once backed a rental car into a tree. But it's a silly thing to claim is worth paying a $95 annual fee for, let alone foregoing a more lucrative credit card like the Chase Freedom.

As I explained shortly after my Labor Day itinerary was delayed, trip delay insurance doesn't cover the consequences of your delayed flights — it only covers the costs. That's better than nothing, but what it's worth depends on how much value you get out of the coverage. Since my trip delay insurance claim has now been paid, I can finally shed some additional light on that.

Who is covered by Chase Sapphire Preferred trip delay insurance? It's complicated.

Chase Sapphire Preferred trip delay insurance covers the cardholder, the cardholder’s spouse or domestic partner, and dependent children under age 22.

Importantly, authorized users count as cardholders for the purposes of Sapphire Preferred trip delay insurance.

However, coverage eligibility is not transitive.

Consider two almost-identical situations:

1. Primary cardholder Alice buys tickets home from college for her dependent son Bob and his domestic partner Carol. Bob and Carol's flight is delayed, requiring an overnight stay. Since Bob is Alice's dependent child, his trip delay is covered. But since Carol is not a cardholder, cardholder's spouse or domestic partner, or a cardholder's dependent child under age 22, Carol's trip delay is not covered.
2. Primary cardholder Alice makes Bob an authorized user, and Bob books tickets home from college for himself and his domestic partner Carol. In this case, Bob is a cardholder and Carol is the domestic partner of a cardholder, so both of their trip delays are covered by Sapphire Preferred trip delay insurance.

Like I said, it's complicated.

One possible takeaway is that if you have a Chase Sapphire Preferred card, you can make all your friends and family authorized users and have them pay you back for flights they book with the card. You get the points, they get the trip delay insurance. Whether that's worth doing or not is up to you.

What documents are required for a trip delay insurance claim?

To file a trip delay insurance claim, you need to provide documents verifying 4 broad categories of information:

• Proof of purchase (1). You must prove that you paid for the original ticket with a Chase Sapphire Preferred card. You'll need to upload the receipt for your ticket, showing the ticket was paid for with a Sapphire Preferred card and the credit card statement the purchase originally appeared on.
• Proof of purchase (2). You must also provide receipts for the purchases you're making the trip delay insurance claim against. That means hotel receipts, meal receipts, cab receipts, and receipts for any other covered "reasonable additional expenses incurred for meals, lodging, toiletries, medication, and other personal use items due to the covered delay."
• Proof of eligibility. You must prove that you are either the primary or authorized user on a Sapphire Preferred card.
• Proof of relationship. If you are filing a claim for the itinerary of a passenger who isn't a primary or authorized user on a Sapphire Preferred card, you must prove that person is a covered individual as described above.

What did I submit to get my claim approved?

The best way I can think of to illustrate this process is to list the 11 files I had to upload to get my claim approved (I uploaded all these documents as .pdf files):

1. original itinerary. The e-mail from United listing my original flights.
2. delayed itinerary. The e-mail from United showing my updated flights after the mechanical delay forced an overnight in Denver.
3. credit card receipt. The credit card statement showing the original purchase of the ticket.
4. MSO-IAD MSO-DCA boarding passes. The original and reprinted boarding passes from before and after the mechanical delay caused us to be rebooked.
5. MSO-supper. The e-mail from Uber showing the amount paid for our car from the airport to the restaurant where we ate dinner.
6. supper-MSO. The e-mail from Uber showing the amount paid for the trip back to the airport.
7. meals. Scanned images of the credit card receipts for all our meals after the delay was announced.
8. hotel receipt. The folio from the Hyatt House Denver Airport where we spent the night.
9. united flight delay letter. The letter from United giving the reason for our delay and restating our original itinerary and the flights we ultimately took (see how to request your own flight delay letter here).
10. verification of authorized user. A scan of the back of my authorized user card.
11. verification of relationship. A lease co-signed by my partner and I.

Where the value is hiding

Now that you've read this post, you know infinitely more about this process than I knew when I went into it. That means it probably won't take you a full month to get your trip delay insurance claim approved. But I want to dig into how much value there is in trip delay insurance, and where it is.

• Meals and booze. When a trip is significantly delayed, airlines will sometimes offer airport funny money that can be used for meals at participating restaurants. Those vouchers exclude alcohol, and are normally in the single-entree range of $5-15. On the other hand, as explained to me, Chase's trip delay insurance provider will cover meals up to $49.99 without an itemized receipt (I've seen mixed reports of whether alcohol was reimbursed on itemized receipts).
• Hotels. Likewise, when itineraries are delayed overnight, airlines will often accommodate customers at contract rates at nearby hotels. Those rates typically don't earn elite-qualifying nights or points. On the other hand, if you book your own hotel room as soon as you find out your flight is delayed, you get to book at the chain of your choice, maximizing the value of any current promotions while earning elite-qualifying stays and nights.
• Miscellaneous expenses. There's no better time to buy toothpaste, a fancy new electric toothbrush, or any other expensive toiletries than during a covered trip delay!

Conclusion: if you are willing to pay for trip delay insurance, you have to be willing to take advantage of it

Each purchased ticket during a trip delay is covered for up to $500 by Sapphire Preferred trip delay insurance. If you're holding onto a Sapphire Preferred card, instead of product changing it to a Freedom or Freedom Unlimited, then when an eligible trip delay occurs you need to be ready to get your money's worth. That means booking hotels, buying toiletries, and eating meals that aren't just expensive, but worthwhile.

In other words, if you use your trip delay insurance claim to eat at the airport Qdoba and stay at the airport Ramada, you're paying $95 per year for what United will give you for free.

I wonder what's going on with all these Hyatt promotions

[9/29/16: edited to include base and bonus points earned on spend, hat tip to commenter VM.]

I just updated my Hotel Promotions page with yet another Hyatt promotion, meaning there are currently 4 concurrently running Hyatt promotions (although two are only available to co-branded credit cardholders).

The new Hyatt Regency promotion is pretty good

If you have a Chase Hyatt co-branded credit card and register by the registration deadline (turn off your adblocker if you don't see the credit card field) of October 31, 2016, and spend $500 in "net purchases" on the card at Hyatt Regency properties before December 31, 2016, you'll receive a $50 statement credit.

This promotion belongs to a category of promotion I typically blow off. For example, American Express periodically has Offers For You promotions for discounts off certain purchases at Hilton brand properties.

I'm normally not interested in these promotions because my goal is to pay as little cash as possible for my travel, which means redeeming miles and points I've already purchased at a steep discount to their ultimate value. Paying for travel with a credit card, which I have to pay off with cash, is an admission of failure to a travel hacker.

There are two big differences with this promotion:

• The $500 purchase requirement doesn't need to be a single transaction. That means the cash co-pays for Hyatt Regency Points + Cash stays will count towards the $500 threshold.
• 3 Hyatt Gold Passport points per dollar spent at Hyatt properties with the Chase Hyatt credit card is competitive with any other rewards-earning credit card.

That doesn't mean I'm going to "chase" this promotion, but it does mean I'm not writing it off as completely irrelevant. I'll take a look at my existing and possible Hyatt Regency reservations, and if the cash components add up to $500, I'll pay for them with my Chase Hyatt credit card. If they don't, I'll pay with a discounted Hyatt gift card instead.

This is yet another stackable Hyatt promotion

With the addition of this Hyatt Regency promotion, it's now theoretically possible to stack all the current Hyatt promotions by booking, before October 31, 2016, 10 non-consecutive Category 2 Points + Cash stays at Hyatt Regency properties through the Hyatt mobile app.

You would pay 40,000 Hyatt Gold Passport points and $550 in co-pays, plus tax, which I'll hand-wavingly assume comes to 10%, for a total of $605. I'll also assume you select the 1,000 Hyatt Gold Passport-point Diamond amenity during each stay. You would earn:

• a $50 statement credit to your Chase Hyatt credit card account;
• a 4,000-point rebate to your Hyatt Gold Passport account;
• 10,000 Hyatt Gold Passport points in Diamond amenities;
• 15,000 Hyatt Gold Passport points in "More Points. More Play." promotion points;
• 1,815 Hyatt Gold Passport points for your credit card spend;
• 5,000 Hyatt Gold Passport points for booking 10 stays through the mobile app (see Michael's comment on receiving the promotion multiple times);
• [edit: plus 3,575 Hyatt Gold Passport points earned on the $550 in cash co-pays.]

Your total out of pocket expense for 10 elite-qualifying stay credits would therefore be 4,185 [edit: 610] Hyatt Gold Passport points and $555.

Now, that's not a great argument for mattress running, and it's not intended to be. But I do think it's a pretty good argument for staying at a Hyatt Regency, or booking a Points + Cash stay instead of a points-only stay, if you're able to hit the relevant promotion thresholds (10 eligible nights and $500 in spend) at Hyatt Regency properties, and thereby re-qualify for Diamond status.

So what's going on with all these promotions?

To state the obvious, it is not usual for a loyalty program to be running 4 stackable promotions simultaneously. So what's going on?

I figure there are two obvious explanations. First, Hyatt might be trying to get their membership numbers and revenue up in the fourth quarter either to ward off a takeover offer after Starwood's acquisition by Marriott, or to fetch as high a price as possible in the inevitable merger.

Second, Hyatt might be trying to retain all the new Diamond members they acquired poaching from Starwood at the end of last year and beginning of this year. I'm someone who never would have considered staying at Hyatt properties as a non-elite member, but as a Diamond I started booking towards Hyatt whenever possible. And not just that, I also book Points + Cash stays, which I would never do at a chain with less valuable points, like Hilton, which I'm eager to burn.

So it may be that this aggressive push for paid and Points + Cash stays in the end of the year is an effort by Hyatt to retain their new Diamond members, who have turned out to be more lucrative than they expected when they began matching Diamond status back in November and December of 2015.